Customer Support Assistant I

hace 2 semanas

Xico, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

**Customer Support Assistant I****The company**Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market.Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.**Our people**At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems.To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration**.****What you will bring to the team**End costumer support, Field engineering support, Support Stores on site.**What you will be doing**:Your typical day as a Toshiba **Cust Supp Assistant I w**ill involve:- Work effectively with the client in the different areas and technical requirements.- Collaborate effectively with internal areas, 2nd level Support and Purchasing.- Support to develop solutions- Perform other related duties as assigned.**Naturally To be successful in this role, you must have and know of**- Industrial engineering or related- Minimum 1 year of experience in support PC ´s- Enterprising and committed to success- Excellent communication and negotiation skills- English (50 % written and spoken)- Excellent spelling- Analytic to resolve problems**Preferred Skills**:- Excellent handling of Excel (Pivots, financial formulas)- Preferably with some project certification**We offer**:- Career plan and real growth opportunities- Constant training, tutoring, online corporate courses, eLearning and more- Pleasant work environment (game room, nap area, amenities and more).- Flexible work hours and dress code- Hired directly by Toshiba and 100% under payroll- Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)- Major and Minor medical expenses insurance: Life, major medical expenses with dental and visual coverage.(For the employee and direct family members)- Savings fund for employees, capped at the limit of the law- Grocery coupons- 12 days of vacation plus 6 floating days- Relocation bonusWe offer competitive compensation and benefits focused on employees, their economic development and well-being as well as their professional development, taking care of the balance between their personal and work life, join us and be part of our Toshiba team**EEO**:Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities.**DIVERSITY, EQUITY & INCLUSION**:We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers.Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future**.

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