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Application Deadline:- Location: Apodaca, MX, N.L. *****- Contract Type: Full-Time- Working Hours: 48- Employment Type: Regular**_What is the job about?_**Grundfos is seeking an experienced CSSC Frontline Representative to join its Commercial Building Services Sales team.The Frontline Representative contributes to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc.Provide first Customer contact resolution on inquiries which can resolve rather shortly (as predefined by Group guidelines) and decide on the further processing of business transactions based on defined processes.Provide timely and effective quotations, technical advice, and Order Entry related support to Customers and sales teams.This position reports directly to the CSSC Manager and will operate daily out of the Apodaca ´s facilities in Nuevo Leon, MX.**_Your main responsibilities:_**Establish a working relationship with our customers by communicating via mail (CRM), telephone (TRIO), on-line chat (Bold Chat) or personally with CBS Customers and company employees by performing the following tasks:- Enter the incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.- Track offers according to specifications (e.g. sales guidelines).- Identify business opportunities and handover to external sales.- Record Customer complaints and requests for Customer product returns.**_Your background_**We imagine that you have:- Ability to communicate in English, formally and informally to all levels of audience is essential to performing the job.French fluency is a plus- Employ business writing skills in English.A high level of accuracy in spelling, punctuation, and grammar is required.- Associate degree or equivalent from a two-year college or technical school or three to five years related experience or training; or equivalent combination of education and experience.High school diploma or GED required with 3-5 years of previous customer service experience in the pump industry or related field.**_What's in it for you?_**What are your goals?Here at Grundfos it's our mission to contribute to you develop and fulfil your vision, both career and personal.We are guided by our six core values, and you'll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects.You'll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other's cultural horizons.In addition, your day-to-day benefits include:- Flexible working hours; home office possibility and equipment; paid leave for volunteering- Annual bonuses, parental support, internal well-being consultants and programmes, engaging team buildings- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly- Long-term career development with regular dialogue, as well as continuous learning and development opportunities.Do you want to learn more?If this job sounds appealing, please send your resume and cover letter by clicking "Apply".To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they see the purpose of working at Grundfos, check out Meet our people**We look forward to hearing from you.****About Grundfos**Grundfos is one of the world's leading water technology companies with more than ****** employees in 60+ countries all over the world.Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people.We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation.And what really matters to us is not short term profit, but the impact we make.By becoming part of our united powerful team, you too can drive this change no matter your role.**An inclusive team**If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply.We need and welcome professional people from all corners - however you identify and whatever your background is.
