Technical Trainer

Everything we do centers around people.That means we obsess over how to make the lives of our customers, and their customers, better.And it means we prioritize a diverse F5 community where each individual can thrive.:This position is responsible for delivering technical product training courses to customers, partners, and employees.Classes may cover the use of multiple F5 products for complex business situations.PRIMARY RESPONSIBILITIES:- Responsible for upholding F5's Business Code of Ethics and promptly reporting violations of the Code or other company policies.- Instruct students in both classroom lectures and laboratory sessions.This involves setup and configuring necessary equipment and networks to support training courses.- Consults with customers and functional organization to develop specifications for the content of courses.This involves the customization of the standard curriculum to meet specific needs.- Conducts advanced training courses requiring expertise in two or more F5 product areas.- Prepares training materials from engineering documentation, field service requirements, or software documentation.- Partners with engineering, product development, and technical support to ensure that course material reflects current product features.- Responsible for testing and evaluating materials to ensure accuracy.- Designs and implements hardware and virtual training infrastructure for networking, support services, and storage.- Coordinate training curriculum and travel/lodging accommodations for onsite engagements.- Participate in the development of certification exams, including item development.- Develop and deliver Train the Trainer courses to global authorized training centers (ATC).- Support ATC activities such as knowledge transfer with the ATC instructors and assist in designing F5 training labs.- Perform other related duties as assigned.KNOWLEDGE, SKILLS, AND ABILITIES- Must have a minimum of 4 years of technical working knowledge of routers, switches, bridges, firewalls, and SSL VPN products.- Successful completion of formal training in adult education, instructional design, or communication desired.- Minimum of 4 years of technical knowledge of the function and format of TCP, IP, UDP, and DNS is required.This can be gained through working or educational experience.- Minimum of 4 years experience in UNIX, Linux, and Microsoft operating systems, including TCP/IP configuration.- Expert product knowledge in two or more F5 product areas (Access, Traffic Management, Security, Storage)- Ability to become certified as an F5 Professional Certification at the Solution Expert level.- Certification in Cisco and/or Microsoft products at a technical trainer level is a plus.- Excellent verbal and written skills are required, with the proven ability to deliver and communicate complex technical training successfully.- Experience creating technical training content and web-based training.- Proficiency in MS Office and related presentation products is required.QUALIFICATIONS:- BS in engineering or equivalent combination of formalized training and work experience.Masters preferred.- Minimum six years of technical training experience required or formal training in adult education.PHYSICAL DEMANDS AND WORK ENVIRONMENT:Job may be performed in F5 training rooms, onsite at customer facilities, or in other office environments.Duties require the ability to use a computer keyboard, communicate in person and over the telephone, and read printed material.May require being on call periodically and working outside regular working hours.Job requires the ability to lift to 50 pounds.The position includes travel in the US and overseas an average of 50% of the time.LI-KL1Equal Employment Opportunity.