It Support Engineer

Get AI-powered advice on this job and more exclusive features.The IT Support Engineer provides advanced technical support for end-user devices, line of business applications, and client network performance.Acting as a key escalation point from the Service Desk, this role ensures workstation reliability, resolves complex issues, and supports ITSM processes aligned with ITIL, TISAX, and ISO ***** standards.The engineer also leads technical projects, assists in training and mentoring Service Desk staff, and contributes to continuous service improvement across Microsoft and infrastructure platforms.Main Duties & Work ResponsibilitiesHelp develop and execute technical projects to enhance Microsoft 365, Intune endpoint management, and ITSM platform capabilities.Assist in maintaining and improving ITSM processes including incident, problem, change, and service request management.Manage client hardware and software application installation, device imaging, deployment, and lifecycle processes.Provide support for client network configurations (WiFi, Ethernet, VPN), MS Active Directory, MS Entra ID RBAC, file shares, and remote access tools.Support cloud platforms (Azure, AWS), virtualization technologies (VMWare, Hyper-V, Citrix), and VoIP systems (Teams, GoTo) for client use.Implement and maintain client security measures such as MFA, ZTNA, BitLocker encryption, and endpoint protection.Coordinate with other departments, external vendors, and resources to resolve complex technical issues.Provide advanced guidance and training to new employees and existing staff.Support initiatives related to TISAX and ISO ***** compliance, including documentation and audit preparation.Knowledge, Experienced, Education3 years of experience in IT service desk and service delivery roles, with an additional 1 year of demonstrated expertise in advanced technical support and acting as an escalation point for complex issues.Proficiency in using, supporting, developing, and managing solutions using Microsoft Windows, mobile OS (iOS, Android), Microsoft 365, Outlook, Intune, Active Directory/Entra ID, MS Teams, Defender, and remote support tools (Beyond Trust, LogMeIn, TeamViewer), VoIP (GoTo, Teams), and Virtualization (VMWare, Hyper-V, Citrix).Experience supporting various brands of client desktops, laptops, mobile devices, printers, and peripherals.Experience supporting clients with cloud storage (SharePoint, OneDrive) and cloud platforms (AWS, Azure).Familiarity with project management methodologies (e.g., Agile, Scrum).General understanding and ability to support client network configurations, protocols, and security measures (WiFi, Ethernet, VPN, File Shares).Knowledge of IT general security methods (MFA, ZTNA), Microsoft security, RBAC, encryption tools (BitLocker), and principles/practices, including compliance with security policies and procedures.ITIL Foundation or higher (e.g., ITIL Practitioner, ITIL Expert) and technical industry certifications (ITF+, A+, Network+, MCP, etc.) are preferred.Advanced English Proficiency level (Business English, as it provides support locally and to U.S./N.S. sites).Technical Leadership: Includes being the subject matter expert in this field.Ability to motivate the organization, enforce product technical excellence and sponsor innovation among the team.Relevant Cisco, VMware, Microsoft, or other certifications preferred.Observation, understanding, and execution of applicable company ISO/TISAX/IATF certification standards related to the role and impact on the overall organization.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesAutomotiveReferrals increase your chances of interviewing at N.S. International, Ltd by 2xWe're unlocking community knowledge in a new way.Experts add insights directly into each article, started with the help of AI.#J-*****-Ljbffr