Customer Education Manager Mexico

**Proudly, we share our accolades**:- Top 25 Work Tech Vendor ****- #55 on Deloitte's **** Tech Fast 500 Award List (Bay Area)- **** Gold Award for Best Advance in Talent Acquisition Technology — Brandon Hall Excellence in Technology Awards- Best DEI Enabling Recruiting Solution, **** HR Tech Awards**Customer Education Manager****Proudly, we share our accolades**:- Top 25 Work Tech Vendor ****- #55 on Deloitte's **** Tech Fast 500 Award List (Bay Area)- **** Gold Award for Best Advance in Talent Acquisition Technology — Brandon Hall Excellence in Technology Awards- Best DEI Enabling Recruiting Solution, **** HR Tech Awards**Job Overview**:As a Customer Education Manager, you will work with a team of Technical Program Manager, Product Designers, and engineering team to ensure customer onboard successfully and continue driving the outstanding customer services.**Key Responsibilities**:- Lead the onboarding process for new hireEZ customers in collaboration with the TPM team.This also includes onboarding for existing customers that expand their service with hireEZ.- Proactive planning and execution of adoption strategies for your "book of business" in hireEZ's ENT customer segment, including data-driven strategic alignment with TA.leaders on training initiatives, developing curated user training plans and curriculums, and directly engaging with users to ensure their success.- Lead live training sessions with hireEZ users, including 1:1s and large group sessions.Develop and maintain relationships with champion users.Engage users with low adoption to help improve their usage and outcomes with hireEZ.**Qualifications**:**Experience**:- Minimum 2 years experience in customer education or customer onboarding/demo related experience**Customer Training**:- Ability to clearly communicate product value, use cases, and how to effective use hireEZ features and functions- Ability to strategically define learning objectives, and execute enablement plans to drive user adoption, motivation, and results (adoption)- Passion for teaching/education, and customer experience- Ability to effectively lead live training sessions, from 1:1 to large group sessions- Experience with creating engaging learning content (written and video-based); ability to execute creative vision with alignment to business objectives/goals**Communication**:- Excellent written and verbal communication skills; proficiency in project management- Ability to clearly articulate project plans/priorities, address objections/pain points, and align with internal and external stakeholders on goals, tasks and timelines**Other Skills**:- Proficiency in managing changing priorities, and multiple projects concurrently- Ability to manage a book of business- Adept at problem-solving, and creative/strategic-thinking**Preferred Domain Expertise**:- Past experience in HR/TA Technology or as a recruiter/TA professional is preferred- Understanding of recruitment workflows and priorities are highly preferred- Experience in SFDC, LMS (Skilljar), Tableau, and video editing software, such as Filmora, Loom, etc**Location and working mode: Onsite in Mexico City Office****Benefits**:As a pioneer in the talent acquisition industry, we truly understand what it takes to make our team happyJoin us and you will have a great time working alongside amazing people.- Get ready to make an impactWork alongside talented professionals passionate about our product- Competitive compensation package including equity- Comprehensive medical, dental, and life insurance with 100% standard coverage and 80% for your dependents- 401k plan- Generous PTO- Fun company events, outings, and parties (in-person and virtual)