Technical Support Agent
hace 3 semanas
A Career at HARMANAs a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better.Innovation, inclusivity and teamwork are a part of our DNA.When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.- About the Role- This position is within HARMAN's Professional Division.This role will provide technical information or customer support to consultants, dealers, and end-users in English, verbally and written, relevant to the Harman Professional brands.What You Will Do- Answers first level technical questions and audio, video, and lighting products, and transfers/escalates tier 2 and 3 inquiries to product experts within Technical Support-- Contribute to internal and external knowledge base, and be power user in finding relevant articles, and directing customers to solutions.-- Exercises judgment within defined practices and policies in selecting best methods and/or techniques for solving problems and obtaining solutions for the customer.-- Create RMAs (repair authorizations) for returns, if necessary.-- Provides part numbers for external repairs.-- Oral and written communication with U.S. customers in English.-- Excellent customer service skills a must.Incumbent will often be representing the company as regards to "first impression".What You Need- Bachelor degree or 2 years education in a technical field.-- Or Minimum 2 years' experience in a customer service role; preference given for Audio, Video, or Lighting experience.-- English fluency, oral and written.-- General commuting skills, typing, and MS Office suite competencyWhat is Nice to Have- Experience using SAP or ERP.-- Experience using Microsoft Dynamics 365, or Salesforce CRM.-- Strong computer skills using Microsoft Operating System, Office.What Makes You Eligible- Willingness to work in an office located in Tijuana, MX.-- US Visa & Passport available-- Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.#LI-AA1HARMAN is an Equal Opportunity /Affirmative Action employer.All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status.HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation.)
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Technical Support Agent
hace 3 semanas
Tijuana, México Mediméxico, S. de R.L. de C.V A tiempo completoDescripción y detalle de las actividades**Customer Service - Remote Technical Support****Location**: Fully remote**Schedule**:Pacific Time, 12 PM to 10 PM** (some weekends required with prior notice)**Are you looking for a rewarding customer service role with international impact?****Join our team and provide exceptional operational and technical support to...
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Technical Support Agent
hace 3 semanas
Tijuana, México Mediméxico, S. de R.L. de C.V A tiempo completoDescripción y detalle de las actividadesObjective: To provide excellent customer service with extensive operational and technical support to diverse audiences in order to effectively and continuously resolve issues. Provide direct support to patients and clients in the USA, UK, Canada, and Australia through effective and timely communication....
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Technical Support Agent
hace 3 semanas
Tijuana, México Harman International A tiempo completoA Career at HARMANAs a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you...
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Technical Support Engineer
hace 3 días
Tijuana, México Teradata A tiempo completoWhat You'll DoAre you a problem solver? Do you like fast-paced technical environments that allow you to work with customers, field representatives, and engineers? If so, a position as a Technical Support Engineer at Teradata Tijuana is a great fit for you.Teradata Technical Support Engineers work with our Fortune-500 Clients to solve technical problems they...
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Technical Support Engineer
hace 4 días
Tijuana, México Teradata A tiempo completoWhat You'll Do Are you a problem solver? Do you like fast-paced technical environments that allow you to work with customers, field representatives, and engineers? If so, a position as a Technical Support Engineer at Teradata Tijuana is a great fit for you. Teradata Technical Support Engineers work with our Fortune-500 Clients to solve technical problems...
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Technical Support Specialist- Mandarin Support
hace 3 días
Tijuana, México Teradata A tiempo completoWhat You’ll DoThe Technical Support Professional- Mandarin Support works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting...
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Technical Support Specialist- Mandarin Support
hace 4 días
Tijuana, México Teradata A tiempo completoWhat You’ll Do The Technical Support Professional - Mandarin Support works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting...
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Technical Support Agent
hace 2 semanas
Tijuana, México Harman de México, S. de R.L. de C.V. A tiempo completoDescripción y detalle de las actividades **A Career at HARMAN** As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow,...
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Technical Support Specialist
hace 3 semanas
Tijuana, México Teradata A tiempo completoOur CompanyAt Teradata, we believe that people thrive when empowered with better information.That's why we built the most complete cloud analytics and data platform for AI.By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers' customers—to make better, more confident decisions.The world's...
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Technical Support Engineer
hace 3 semanas
Tijuana, México Teradata A tiempo completoAre you a problem solver?Do you like fast-paced technical environments that allow you to work with customers, field representatives, and engineers?If so, a position as a Technical Support Engineer at Teradata is a great fit for you.What We DoTeradata Technical Support Engineers work with our Fortune-500 Clients to solve technical problems they encounter with...
