Customer Care
hace 3 semanas
Essential Job Functions / ResponsibilitiesJob Function DutiesCommunication · Be the primary point of contact of Emerson ISV to all customers/Emerson Impact Partners in an assigned region.· Respond to all customer inquiries within 12 hours· Conduct weekly calls with Customers to provide order updates and ensure orders are being executed to the customer request date · Clear communication internally and externallyOrder Execution · Proactively manage backlog execution to deliver monthly POR shipment commitments for project orders KOB2 and MRO Impact Partners designated accounts · Work across multiple disciplines to ensure orders are entered, released from all holds, scheduled and executed in a timely manner · Ensure all orders are managed and have been entered correctly to ensure correct product specification, agreed delivery, certification, and documentation requirements · Prioritize order execution with planner/buyer and plant to ensure customer requirements are met · Manage Past due backlog by working with buyers and planners to ensure dates are managed as per date management standards · Be a point of contact for assigned factory to ensure timely escalation of critical orders · Reinforce Service Level DoctrineStatus Updates · Proactively manage order backlog · Assist in sales shipment forecasting · Provide Order Status to customers at every stage of the order including tracking details once order has shipped · Follow up on commitments and delivery milestones with the plantChange Order ManagementManage Change Order and Cancellation requestsProvide support to all queries related to orders from booking to invoicingSupport Credit Return and/order Return Material Requests as and when requiredProvide after sales support as necessaryMeasuring · Measuring and reporting on the project performance · Monitoring progress of the project and addressing potential issues.Mentoring and continuous improvementTraining and mentoring of new hiresOrganize & Facilitate Training SessionsPresent in planning sessionCreate and Lead internal initiativesDrive process improvements and corrective actionsDrives Results · Project backlog management.· Sales estimates assessment.· Risk and Opportunities analysis.· Improve Delivery Service Level.Professional Degree Requirements (i.E., Engineering, Business Admin, etc.)Bachelor's Degree in business, STEM related field or equivalent experienceExperience Requirements (Years / Type of prior responsibilities or experience / Industry, etc.)+3 years similar experience in a manufacturing, operations or sales environment experience for externals and internal candidatesTechnical Knowledge RequirementsEffectively work across company departments to produce quick results to a customerSelf-starting and action orientedAbility to multi-task and manage competing prioritiesAccounting administrative knowledge.Traits & Skills ((i.E., Analytical capacity, computer capacity, risk taking, introversion/extroversion, confidence, reasoning):Experience with Oracle strongly preferredExperience with SAPProficient computer skills including Microsoft Package and Oracle CRMExcellent communication skills, both oral and written, including using tact and good judgment when dealing with others.Job Competencies (Please choose the main 5 critical Korn Ferry Competencies):Customer FocusAction OrientedAccountabilityCommunicates EffectivelyOptimizes Work ProcessesManages ConflictBuilds Effective TeamsDrives ResultDecision Making/Problem SolvingSupervisory requirements:Work is closely supervisedWorks independently with general supervi#J-*****-Ljbffr
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Customer Service Manager
hace 1 semana
Metepec, México Citi A tiempo completoThe Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Resolve issues...
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Service Sr Supervisor
hace 6 días
Metepec, México Citi A tiempo completoThe Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to ensure the best in class customer care focused on building and retaining valuable client relationships and drive commitment to the delivery of Citi’s...
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Service Sr Supervisor
hace 5 días
Metepec, México Citi A tiempo completoThe Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to ensure the best in class customer care focused on building and retaining valuable client relationships and drive commitment to the delivery of Citi’s...
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Metepec, México Citi A tiempo completo**Responsibilities**:- Assist day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals.- Assist manager with coaching a team of approx 35-45 representatives in a manner that ensures high quality customer care, focused on building and retaining valuable customer relationships and committed to the delivery of...
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Collections Team Lead
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Metepec, México Citi A tiempo completo**Responsibilities**: - Assist day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals. - Assist manager with coaching a team of approx 35-45 representatives in a manner that ensures high quality customer care, focused on building and retaining valuable customer relationships and committed to the delivery...
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Metepec, México Citigroup A tiempo completo**Responsibilities**: - Assist day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals. - Assist manager with coaching a team of approx 35-45 representatives in a manner that ensures high quality customer care, focused on building and retaining valuable customer relationships and committed to the delivery...
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Metepec, México Citi A tiempo completo**Responsibilities**:- Assist day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals.- Assist manager with coaching a team of approx 35-45 representatives in a manner that ensures high quality customer care, focused on building and retaining valuable customer relationships and committed to the delivery of...
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Gerente Senior Contact Center
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