Account Resolution Specialist

hace 3 semanas

Tenochtitlán, México Bebeecollector A tiempo completo

Job OverviewWe are seeking a skilled professional to manage accounts within the 0-30-day delinquency range.This role involves resolving customer service inquiries, addressing account concerns, collecting payments, and implementing effective payment solutions.The ideal candidate will possess excellent communication skills and be able to build strong relationships with customers through consultative interactions and value-added services.Key ResponsibilitiesFielding calls from small business customers in the United States to provide agile service to solve their concerns or provide clear guidance on the status of their accounts.Making outbound calls to small business customers who have reached the early-delinquency bucket to help them achieve a solution that allows them to regularize their delinquency situation.Performing skip tracing to locate clients and/or collateral by obtaining contact information and address for delinquent customers.

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