SVCS CUSTOMER OPS SUPPORT 1
hace 3 días
General InformationCity: Mexico CityState/Province: Mexico CityCountry: MexicoDepartment: SERVICE DELIVERY MANAGEMENTDate: Tuesday, January 20, 2026Working time: Full-timeRef#: 20037788Job Level: Individual ContributorJob Type: ExperiencedJob Field: SERVICE DELIVERY MANAGEMENTDescription & RequirementsAbout Xerox Holdings CorporationAt Xerox, we make work, workFor more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture.Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.ResponsibilitiesResponsible for all aspects of the operations of a managed services contract.Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.Manage the Customer P&L, contract amendments, identify and deliver continuous improvement ideas and execute Customer Governance.Ensures that operational teams and subcontractors have a clear understanding of client requirements.Builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables escalations, vendor management, normal business as usual activities to ensure customer satisfaction. #J-18808-Ljbffr
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