Technical Support Engineer Ii- Unified Comms And
hace 4 semanas
What you can expectYou will specifically support our customers within Zoom's Tier 2 Technical Support team.This function supports, develops and maintains strategic partnerships with our enterprise customers.The Technical Support Engineer ensures the customers' success with Zoom products and services and delivers customer satisfaction and happiness.About the TeamThe Technical Support Engineering team plays a crucial role in improving the customer experience within Zoom.We build relationships, resolve technical issues, and act as dedicated technical support for customers.We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments.Our success is achieved by consistently implementing the strategies with a commitment to excellence.**Responsibilities**:We are looking for a Tier 2 Support Specialist to take ownership of technology domain cases and resolve them.Your role will involve meeting individual goals, communicating with customers, prioritizing urgent requests, and maintaining proficiency with Zoom products.Flexibility and availability for after-hours or on-call support is necessary.You will also be responsible for creating documentation and training materials for internal and external support.Join our team and contribute to our organization's success.What we are looking forWays of WorkingOur structured hybrid approach is centered around our offices and remote work environments.The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.**Benefits**:As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.About UsZoomies help people stay connected so they can get more done together.We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind.Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.Our CommitmentWe believe that the unique contributions of all Zoomies is the driver of our success.To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.Zoom is proud to be an equal opportunity workplace and is an affirmative action employer.All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.LI-Remote
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Technical Support Engineer Ii
hace 4 semanas
Xico, México Everscale Group A tiempo completoThe Technical Support Engineer II (TSE II) serves as the primary technical point of contact for product users and plays a key role in delivering an excellent customer experience.As the main interface for incoming technical issues, the TSE II registers and manages support tickets from initial intake to full resolution.This role contributes to the product...
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Technical Support Engineer Ii –
hace 4 semanas
Xico, México Everscale Group A tiempo completoOverviewThe Technical Support Engineer II serves as the primary technical contact for platform users, playing a key role in shaping the customer experience.This role involves managing support tickets from initial intake to full resolution, troubleshooting issues, and guiding users through product functionality to ensure effective use of our enterprise...
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Tier Ii Technical Support Team Lead
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Xico, México Owner.Com A tiempo completoJoin to apply for the Tier II Technical Support Team Lead role at Owner.Com1 day ago Be among the first 25 applicantsWe're looking for a strategic, technically strong, and people-focused Tier II Support Team Lead to help scale and elevate our growing Tier II team.If you love solving complex problems, developing others, improving systems, and driving...
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Senior Unified Collaboration Engineer
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Technical Support Engineer
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Xico, México Hitachi Vantara Corporation A tiempo completo**The Company****The Role**The Customer Support Engineer provides technical support, advice, and assistance to Hitachi Vantara's customers upon their need to address technical, hardware and software system problems.This includes specific products and their integration, as a Solution.The Customer Support Engineer generally deals directly with end users and,...
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Technical Support Engineer Ii
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Xico, México Zoom A tiempo completoWhat you can expectThe Integration and Support Developer has a key role in the Global Technical Support organization with specialized support for Zoom's Marketplace Integrations and Developer Platform.The team provides highly technical support to our large cross section of customers including independent software vendors, EDU, healthcare, and private sector...
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Technical Support Engineer
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Remote Tier Ii Technical Support Team Lead
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Xico, México Slope A tiempo completoA leading AI growth provider is seeking a Tier II Support Team Lead with a strong technical background and coaching experience.The role involves guiding a high-impact team to resolve complex issues and enhance customer satisfaction.Ideal candidates should have 3-6 years in customer support, familiarity with various support tools, and the ability to thrive in...
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Solutions Engineer II: API
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Xico, México Opentable A tiempo completoA leading restaurant technology company is seeking a skilled Solutions Engineer II for a hybrid role in Mexico City. You will support partners and restaurants by ensuring seamless API integrations and troubleshooting technical issues. This position requires superb communication skills and the ability to solve technical problems while maintaining excellent...
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Solutions Engineer II: API
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Xico, México Opentable A tiempo completoA leading restaurant technology company is seeking a skilled Solutions Engineer II for a hybrid role in Mexico City. You will support partners and restaurants by ensuring seamless API integrations and troubleshooting technical issues. This position requires superb communication skills and the ability to solve technical problems while maintaining excellent...
