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Position Summary:Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty.Major Responsibilities:- Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer specifications.Ensures continuous specifications.Ensures continuous improvement and customer care quality metrics are met.- Ensure quotes provided to customers are accurate and consistent.Ensures appropriate follow up with customers.- Resolves complex customer concerns.- Provides warranty customer support.Works with sales team and customers directly to bring issues to resolution.Balances customer satisfaction and cost within boundaries of warranty policy.- Provide direction to account managers (inclusive or key and executive account stakeholders) on appropriate methods for product pricing, sourcing and distribution.Calls upon specific accounts assigned.Required Education / Experience / Skills:- Bachelor's Degree in Business Administration, International Commerce, Engineering, or related field- 1+ Years of Experience- Green Belt Certification preferred.- Proficiency with Microsoft Office Products and ERP system (Oracle preferred)- Superior interpersonal and written communication skillsTravel: 40%Language: Must be bilingual (Spanish and English)About Regal Rexnord- The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

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