Learning and development associate
hace 2 semanas
About Cart.com:Cart.com is one of the fastest-growing commerce enablement companies, providing digital and physical infrastructure that helps B2C, B2B, and public sector organizations unify operations from product discovery to delivery. Our enterprise-grade software, services, and logistics network—including omnichannel fulfillment centers—empower merchants to simplify complexity and drive growth.Our vision is to be the global backbone of commerce, and we’re looking for innovative, entrepreneurial teammates to help customers streamline operations and reach their audiences everywhere. Ready to join us? We’d love to hear from you.Pay range and compensation packagePay up to $21,500 MXN (before taxes)Food vouchers, 30-day aguinaldo, and 35% vacation bonus.Comprehensive life and medical insurance.Growth opportunities as we continue to expandOnsite role in Polanco.The Role:We’re seeking a motivated and adaptable Trainer to lead the onboarding and development of new Contact Center Representatives. In this role, What you'll do:Design and deliver engaging training programs that cover products, systems, procedures, and customer service best practices.Develop and maintain learning materials, including courses, guides, and knowledge bases, ensuring content is accurate and up to date.Facilitate interactive sessions to enhance skills in call handling, problem-solving, and customer engagement.Track and evaluate trainee progress using performance data and feedback, identifying areas for improvement.Conduct needs assessments to refine training strategies and address skill gaps.Ensure compliance with company policies, service standards, and regulatory requirements.Stay informed on industry trends and emerging technologies to continuously improve training effectiveness.This position requires strong communication skills, creativity, and the ability to work independently while driving excellence in customer experience.Requirements:2+ years in call center training or related fieldExperience with instructional design, LMS, and customer service systemsStrong communication and leadership skillsStrong knowledge of adult learning theories, instructional design methodologies, and facilitation techniques. Familiarity with e-commerce customer engagement best practices. Bilingual (English/Spanish)
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Learning and Development Specialist
hace 3 días
Mexico City Concord Servicing A tiempo completoConcord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and...
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Learning and development associate
hace 2 semanas
Mexico City Cart.com A tiempo completoAbout Cart.com: Cart.com is one of the fastest-growing commerce enablement companies, providing digital and physical infrastructure that helps B2C, B2B, and public sector organizations unify operations from product discovery to delivery. Our enterprise-grade software, services, and logistics network—including omnichannel fulfillment centers—empower...
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Learning and Development Consultant
hace 4 semanas
Mexico City GP Strategies Corporation A tiempo completoGP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000...
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Learning & Development Manager
hace 4 semanas
Mexico City Iron Mountain A tiempo completoABOUT THE OPPORTUNITY Iron Mountain is seeking a bilingual (very strong English and Spanish) dynamic Learning and Development Manager (HR Role) to join our Global Talent Center of Excellence (COE) team. The role will be Remote (working from home). In this role, you will be responsible for managing the end-to-end lifecycle of training programs , from needs...
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Learning & Development Analyst
hace 5 días
City, México Incode Technologies A tiempo completo**POWER A WORLD OF TRUST** Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government,...
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Learning & Development Manager
hace 2 semanas
Mexico City Iron Mountain A tiempo completoABOUT THE OPPORTUNITYIron Mountain is seeking a bilingual (very strong English and Spanish) dynamic Learning and Development Manager (HR Role) to join our Global Talent Center of Excellence (COE) team. The role will be Remote (working from home). In this role, you will be responsible for managing the end-to-end lifecycle of training programs, from needs...
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Training and Development Manager
hace 4 semanas
Mexico City JoVE A tiempo completoJoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...
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Training and Development Manager
hace 4 semanas
Mexico City JoVE A tiempo completoJoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...
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Consultant, Junior Change Management and Learning
hace 11 horas
Mexico City ERM A tiempo completoConsultant, Junior Change Management and Learning (Associate Level) Join to apply for the Consultant, Junior Change Management and Learning (Associate Level) role at ERM. Partnering with ERM Subject Matter Experts and ERM Change and Transformation leaders, we are recruiting junior level consultants and are keen to hear from candidates with previous...
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Consultant, Junior Change Management and Learning
hace 13 horas
Mexico City ERM A tiempo completoConsultant, Junior Change Management and Learning (Associate Level) Join to apply for the Consultant, Junior Change Management and Learning (Associate Level) role at ERM. Partnering with ERM Subject Matter Experts and ERM Change and Transformation leaders, we are recruiting junior level consultants and are keen to hear from candidates with previous...
