Customer Care Team Lead

hace 3 semanas

Xico, México Doola A tiempo completo

Job OverviewJoin to apply for the Customer Care Team Lead role at doolaAbout the Companydoola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more.We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters – building and growing their ventures.About the RoleWe are looking for a strong, empathetic, and results-driven Customer Care Team Lead to manage a team of Customer Care Agents and Account Managers.In this role, you will play a key part in developing talent, ensuring high-quality support, resolving escalations, and driving the team toward operational excellence.The ideal candidate has experience coaching and mentoring frontline teams, managing escalations with grace, and executing under pressure while juggling multiple priorities.Key ResponsibilitiesLead, manage, and coach a team of Customer Care Agents and Account Managers to meet KPIs and deliver exceptional service.Conduct regular 1:1s, performance reviews, and coaching sessions to support individual and team development.Handle high-priority and sensitive customer escalations with professionalism and urgency.Oversee and continuously improve QA processes, including reviews, calibration sessions, and reporting.Monitor and report on team performance metrics, identifying trends and areas for improvement.Manage multiple projects and deliverables with tight deadlines and shifting priorities.Develop and maintain internal documentation, training resources, and playbooks.Skills & Qualifications3+ years of experience in a customer support or success leadership role.Demonstrated ability to coach, develop, and motivate teams.Experience handling escalated customer issues with professionalism and sound judgment.Strong QA and process improvement background.Proven ability to manage competing priorities and tight deadlines.Exceptional communication, organizational, and problem-solving skills.Data-driven mindset with a focus on team performance and customer satisfaction.Comfortable working in a fast-paced, high-growth environment.Bonus QualificationsFamiliarity with CRM / help desk systems (e.G., Zendesk, HubSpot, Intercom).Background in fintech, SaaS, or startup environments.Why Join UsOpportunity to work with a dynamic and innovative company at the forefront of the industry.Collaborative and supportive team environment with opportunities for growth and development.Competitive compensation package with significant potential for growth.We're unlocking community knowledge in a new way.EEO Statementdoola is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environment for all employees.#J-*****-Ljbffr

  • Customer Care Team Lead: Coaching

    hace 3 semanas

    Xico, México Doola A tiempo completo

    A dynamic company is seeking a Customer Care Team Lead to manage a team of Customer Care Agents and Account Managers in Mexico.This role involves developing talent, ensuring excellent support, and handling escalations.The ideal candidate has over 3 years of experience in customer support leadership, excellent coaching abilities, and a proven track record in...

  • Customer Experience Team Lead

    hace 3 semanas

    Xico, México The Lubrizol Corporation A tiempo completo

    A chemical manufacturing company in Ciudad de México is seeking a Customer Experience Supervisor to lead and develop a team focused on ensuring exceptional service across all customer touchpoints.This full-time role involves overseeing daily operations, driving process improvements, and collaborating with cross-functional teams to maintain high customer...

  • Customer Care Representative

    hace 3 semanas

    Xico, México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the North American public company Euronet Worldwide (Nasdaq: EEFT).RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.We are looking for an enthusiastic Customer Care Expert to join our...

  • Customer Experience Team Lead

    hace 3 semanas

    Xico, México Deliverect A tiempo completo

    At Deliverect our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions.We empower both the food and retail industries to expand their revenue and simplify their operations creating seamless experiences for businesses to sell anywhere and deliver everywhere.Join us in this exciting journey where your...

  • Customer Experience Lead — Team Growth

    hace 3 semanas

    Xico, México The Lubrizol Corporation A tiempo completo

    A chemical manufacturing company is looking for a Customer Experience Supervisor in Xico, Mexico.The successful candidate will lead a team to enhance customer service across all touchpoints, oversee daily operations, and drive improvements in processes.Ideal candidates should have a strong background in customer service and team management.This full-time...

  • Customer Experience Team Lead | Escalations

    hace 3 semanas

    Xico, México Warner Bros. Discovery A tiempo completo

    A leading media company is looking for a Team Lead to manage escalated customer interactions and provide support to front-line team members.The ideal candidate will have at least 3 years of relevant experience and possess strong analytical and interpersonal skills.Responsibilities include daily customer engagement via various channels and acting as the...

  • Customer Care Leader

    hace 3 semanas

    Xico, México Lapieza.Io A tiempo completo

    Somos una empresa francesa con más de cincuenta años de experiencia. Tenemos un equipo formado por más de 412,000 colaboradores alrededor del mundo, diariamente atendemos a más de 100 millones de clientes y contamos con oficinas corporativas en CDMX.Nosotros renovamos los servicios de beneficios, incentivos y gastos dentro de una empresa, creando una...

  • Latam Vision Care Customer Service Pro

    hace 3 semanas

    Xico, México Alcon A tiempo completo

    A global leader in eye care is seeking a Customer Service Representative to support our Vision Care Customer Operations team in Mexico City.This role involves processing customer orders and inquiries, ensuring exceptional service and collaboration across teams.The ideal candidate will have a Bachelor's degree, at least 3 years of experience in customer...

  • Customer Care Agent

    hace 3 semanas

    Xico, México Doola A tiempo completo

    Join to apply for the Customer Care Agent role at doolaAbout Dooladoola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more.We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to...

  • Team Lead

    hace 3 semanas

    Xico, México Kyndryl A tiempo completo

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...