Customer Onboarding Specialist

hace 3 semanas

Xico, México Bebeecustomerenablement A tiempo completo

Job SummaryWe are seeking a proactive and customer-focused professional to support our customers across onboarding, training, and ongoing customer success initiatives.This role will primarily guide small to mid-sized business (SMB) customers through our Quick Start implementation program using a 1:many enablement approach, while also supporting components of Professional and Enterprise-level implementations as needed.The ideal candidate excels at simplifying technical concepts, driving customer progress, and managing a high volume of customer interactions with clarity, empathy, and strong follow-through.Main Responsibilities:- Serve as the primary point of contact for a portfolio of customers, responding promptly and accurately to their inquiries via email, chat, and scheduled conference calls sessions.- Guide customers through onboarding tasks such as initial setup, basic configuration, training, and data import.- Monitor customer progress and proactively address blockers to maintain momentum throughout the implementation.- Schedule and facilitate meetings with customers and internal stakeholders.- Identify, document, and clearly communicate action items and responsibilities.- Educate new and existing customers in both one-on-one and group settings.- Host regular "office hours" to address common onboarding or usage questions.Requirements:- Minimum of 3 years of experience onboarding or training customers for a software or SaaS solution.- Minimum of 3 years of experience in aviation, ERP, and/or Salesforce platforms.- Strong analytical and problem-solving skills.- Ability to balance multiple priorities across numerous customers and deadlines.- Proven ability to learn complex products and processes independently.About This Role:- This role is a great opportunity to build positive, trusted relationships with customers by understanding their goals and tailoring guidance to their needs.- The ideal candidate is comfortable in a fast-paced, evolving environment and has excellent verbal and written communication skills.

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