Customer Onboarding Specialist
hace 3 semanas
At SiteMinder we believe the individual contributions of our employees are what drive our success.That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives.Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so.It's in our differences that we will keep revolutionising the way for our customers.We are better together**What We Do**We're people who love technology but know that hoteliers just want things to be simple.So since **** we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.And today, we're the world's leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder's technology every year.**The Onboarding Specialist role**As our Customer Onboarding Specialist, you provide software training to our hotel customers across the Americas via screenshare, chat, and phone.You'll use an engaging and informative style to ensure our customers understand how to use the products and benefit from all its features.We provide you with product and internal software training and pair you with a seasoned buddy to perform mock training before we have you training our customers.All we ask of you is amazing, go-getting attitude and your passion for providing and striving for a positive customer experience (this we can't train).**What you'll do**- Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation- Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform- Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service- Take ownership of customer's problems and seek to identify, respond and resolve any customer issues- Drive customer projects forward, taking ownership of each project meeting it's objectives**What you have**- Language Skills **Spanish & English**- You will have proven customer service experience with a passion for providing a premium customer experience- You are tech savvy with a sound knowledge of all things technology- You have worked towards targets and are goal oriented- You are always thinking about the customer experience- Experience in the hotel industry in admin roles, hotel digital marketing or in a SaaS company is a plus**Our Perks & Benefits**- Hybrid working model (in-office & from home) - Must be located in Mexico City- Mental health and well-being initiatives- Generous parental (including secondary) leave policy- Paid birthday, study and volunteering leave every year- Sponsored social clubs, team events, and celebrations- Employee Resource Groups (ERG) to help you connect and get involvedDoes this job sound like you?If yes, we'd love for you to be part of our teamPlease send a copy of your resume and our Talent Acquisition team will be in touch.When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process.We encourage people from underrepresented groups to apply.
-
Customer Onboarding Specialist
hace 3 semanas
Xico, México Lodgify A tiempo completoJoin to apply for the Customer Onboarding Specialist role at LodgifyLodgify is a fast-growing scale-up company leading the vacation rental industry.Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.Headquartered in sunny Barcelona, we're now a team of 380+...
-
Customer Onboarding Specialist
hace 3 semanas
Xico, México Bebeecustomerenablement A tiempo completoJob SummaryWe are seeking a proactive and customer-focused professional to support our customers across onboarding, training, and ongoing customer success initiatives.This role will primarily guide small to mid-sized business (SMB) customers through our Quick Start implementation program using a 1:many enablement approach, while also supporting components of...
-
Product Onboarding
hace 3 semanas
Xico, México Lodgify A tiempo completoA vacation rental technology firm is seeking a Customer Onboarding Specialist in Mexico.You will onboard customers, helping them set up their accounts and guiding them through the customer journey.This role requires fluency in English and French and strong analytical skills to improve product adoption.The ideal candidate will have a passion for customer...
-
Onboarding Specialist
hace 3 semanas
Xico, México Karri A tiempo completo**Vacante para la empresa KARRI en Miguel Hidalgo, Ciudad de México**:**¡En KARRI estamos buscando un/a Onboarding Specialist para unirse a nuestro equipo en Ciudad de México!**En **KARRI**, empresa chilena dedicada a la **última milla**, buscamos a un/a profesional con experiência en procesos de incorporación y liderazgo de equipos, que asegure una...
-
Product Specialist: Master Onboarding
hace 3 semanas
Xico, México Talentful A tiempo completoA dynamic tech company in Mexico City is seeking a Product Specialist to lead customer onboarding and ensure successful adoption of their platform.The ideal candidate will have C1 Level English proficiency and a knack for simplifying complex topics.You'll engage with customers through video conferencing, ensuring they master core features while driving...
-
Onboarding Specialist
hace 3 semanas
Xico, México Spoton A tiempo completoAbout SpotOn We're not just building restaurant tech—we're giving independent restaurants the tools to compete and win.From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people.And every solution is backed by real humans who actually give a sh*t about helping...
-
Salesforce Onboarding
hace 3 semanas
Xico, México Salesforce, Inc.. A tiempo completoA leading tech company in Ciudad de México seeks an Onboarding Specialist to warmly welcome customers and guide them through the Salesforce ecosystem.You will act as a trusted advisor, ensuring customers achieve rapid value from their products while managing onboarding processes.Ideal candidates will possess strong communication skills in English and...
-
Specialist, Customer Onboarding Engineer
hace 3 semanas
Xico, México Mastercard A tiempo completo**Our Purpose**- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build a sustainable economy where everyone can prosper.We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.Our technology and innovation, partnerships...
-
Customer Enablement Specialist
hace 3 semanas
Xico, México Avsight A tiempo completoJOB DESCRIPTION: Customer Enablement SpecialistReports to: Implementation Team LeadLocation: Remote (Latin America), with up to 25% travel to customer locationsJob Summary:We are seeking a proactive and customer-focused Customer Enablement Specialist to support AvSight customers across onboarding, training, and ongoing customer success initiatives. This role...
-
Api Onboarding
hace 3 semanas
Xico, México Monograph A tiempo completoA growing technology firm in Mexico City is seeking an Activation Specialist to guide developers during their onboarding journey with Bridge APIs. The role involves troubleshooting issues, delivering workshops, and enhancing onboarding processes. Candidates should possess advanced English proficiency and 2+ years in implementation consulting with a strong...
