Vip Account Manager

Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation.Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise.With huge number of sports events and easy payment options, we cater to diverse interests.Available in 35+ languages, we make gaming accessible worldwide.If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you're most welcome to explore the opportunity.This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.The role involves building solid relationships with valuable customers and providing superb service and gaming experiences tailored to them.Furthermore, the issues arising from or related to the assigned duties and tasks must be effectively handled.ResponsibilitiesActing as a liaison between the company and VIP customers, striving to enhance the overall gaming experience and drive customer retention.React to VIP customer queries regarding financial transactions, betting activity and / or gaming queries, promo campaigns and personal bonuses and general information queries to provide a one-stop contact point.Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily / weekly / monthly communications, queries, contacts, and escalations including out-of-office hours when necessary.Retain an overview of the situation even when there are many customer inquiries to deal with.Respond to player questions quickly and understandably.Be on hand to advise and help our customers in case of questions and problems.Ensure that regulated markets VIP customers are served in compliance with a specific license regulation.Work alongside the Customer Support team, Technical Support team, Risk Manager, and Analytics department, and escalated VIP issues to be a priority for resolution.Collect customer data and insights to provide bespoke personalization of customer interaction.Monitor customer feedback regarding products or services to detect potential issues and ensure appropriate escalation to the Head of VIP.Articulate an extensive knowledge of our products which leads to resolving customer issues.Stay abreast of the latest updates in customer support processes and flows to deliver precise and current assistance to VIP players.Elevate sensitive and challenging cases according to the established protocols set by the Head of VIP or Head of Customer Support.Monitor VIP customer behaviours, interests, and trends to ensure that customer expectations are met.Collaborate with other departments to improve the overall customer experience.QualificationsProven experience in theonline iGaming industryparticularly in customer service or account management rolesStrong understanding ofonline casino games, sports betting, and the online gambling marketOrganized, customer-centric, with good analytical skills, and focused on details.Discretion in handling customer's information.Excellent communication and interpersonal skills, both written and verbal to effectively engage with VIP customers.Positive attitude and ability to drive excellent customer experience.Ability to build and maintain strong relationships with high-value clients.Knowledge of responsible gambling practices and regulations.Ability to work at flexible hours.Excellent time management, multitasking and problem-solving skills.Proficiency in English language.BenefitsCompetitive salaryAmicable work environment and supportive team membersReal career opportunities and professional growthThe great team across the worldHiring ProcessOnline AssessmentIntroductory CallHiring Manager RoundHead of HR RoundWork Location : In person#J-*****-Ljbffr