Technical Support Specialist
hace 2 semanas
**About PosiTrace**PosiTrace is a fast-growing **software-as-a-service (SaaS) provider** with over a thousand B2B customers in Mexico and worldwide.We specialize in **GPS Tracking and Fleet Management solutions** and are looking for a skilled **Technical Support Specialist** to join our team in Mexico.**Responsibilities**- Provide telephone and online technical support to existing customers in Mexico, including diagnosing and troubleshooting **camera hardware and software issues**.- Take ownership of customer issues, showing **urgency to resolve problems** and following up until they are fully resolved.- Identify, analyze, and resolve customer technical problems efficiently.- Document all inbound and outbound activities in the support ticketing system.- Build lasting relationships with customers through **excellent customer service**, patience, empathy, and professionalism.- Communicate clearly and effectively, adapting to the user's technical level.- Demonstrate a **high level of initiative**, suggesting improvements or solutions proactively.**Skills & Requirements**- **Experience**: 3-5 years in Helpdesk or Technical Support roles providing services to external customers.- **Technical Knowledge**:- Linux operating systems.- Electronics knowledge.- Ability to diagnose and troubleshoot both software and hardware issues.- Knowledge of **camera systems, networks, and connectivity (LAN/Wi-Fi/cellular)** is a plus.- **Soft Skills / Customer Service**:- Excellent customer service skills, including patience, empathy, and professionalism.- Strong communication skills (English and Spanish, spoken and written).- Take ownership of issues and follow through until resolution.- Urgency to resolve problems and a proactive mindset.- High level of initiative and ability to work independently.- **Other Skills**:- Familiarity with SLAs (Service Level Agreements).- Strong organizational and time management skills with attention to detail.**Education**- Bachelor's degree in **Information Technology, Electronics, or Engineering**.**Terms of Employment**- Full-time role, Monday to Friday.- On-site position in Mexico.
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Technical Support Specialist
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Guadalajara, México Ottimate A tiempo completo**Job Type**:Contractor/Full-time **Internal Job Title**: Product Support Specialist L1 **Location**:Guadalajara, Jalisco (Hybrid) Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment...
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Guadalajara, México f5 A tiempo completoEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Our EmployeesThey are valued and empowered, collaborative and team-oriented, innovative in their approach, and passionate about their work....
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Technical Support Specialist
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Guadalajara, Jalisco, México Global Fleet Management A tiempo completoPosiTrace is a fast-growing software-as-a-service (SaaS) provider with over a thousand B2B customers in Mexico and worldwide. We specialize in GPS Tracking and Fleet Management solutions and are looking for a skilled Technical Support Specialist to join our team in Mexico.ResponsibilitiesProvide telephone and online technical support to existing customers in...
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Technical Support Specialist Ii
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Guadalajara, México f5 A tiempo completoEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Our Employees They are valued and empowered, collaborative and team-oriented, innovative in their approach, and passionate about their...
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Guadalajara, México Koch Global Services A tiempo completo**Your Job**Koch Global Services (KGS) Customer Service Organization is seeking a Technical Support Specialist to join our team! Join an organization that supports Koch companies across several different industries and create value through problem solving and innovating. In this position, you will be responsible for providing a consumer-focused service...
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Technical Support Specialist
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Guadalajara, Jalisco, México Crunchtime A tiempo completoGlobal restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including...
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Guadalajara, Jalisco, México Hygiena A tiempo completoGENERAL PURPOSETSS North Latam, to support sales team, customers and distributors in the North of Rest of Latam Territory, this resource will support Central America, Caribbean Islands, Colombia, Venezuela and Ecuador.The Technical Support Specialist (TSS) leverages and utilizes all available resources and work closely with Territory Sales Managers (TSM) to...
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Guadalajara, Jalisco, México Crunchtime A tiempo completoGlobal restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including...
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Technical Support Specialist
hace 2 semanas
Guadalajara, México Global Fleet Management A tiempo completoPosiTrace is a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our **Technical Support Team**based in Mexico.**Responsibilities**- Provide telephone and on-line technical support to existing customers in Mexico, including diagnosing and trouble-shooting...
