Technical Service Representative

**Date**:Apr 25, ******Location**: Apodaca, MX**Company**:AkzoNobel**About AkzoNobel**Since ****, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most.Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe.We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life.Because we believe every surface is an opportunity.It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow.Let's paint the future together.**Now Hiring: Technical Service Representative - Powder Coating (Tijuana)****Purpose of the job**This role is a blend of technical expertise and customer focus.You'll be the frontline support for key accounts, helping drive sales by providing hands-on technical service, training, and troubleshooting.Your goal: support existing customers, solve challenges, and help grow the business in collaboration with the sales team.**Key responsibilities**- Analyze and solve product-related issues (onsite and in lab).- Handle complex customer complaints effectively.- Support sales by understanding customer needs and helping develop strategies.- Participate in product testing and new technology implementation.- Build strong technical relationships with customers.- Keep detailed records using CRM tools (visit reports, actions, trends, etc.).- Deliver reports and insights on customer and market trends.- Monitor competitors' activities at customer sites.- Create training materials and deliver sessions for sales teams.- Support R&D projects with testing and feedback.- Manage a portfolio of key accounts, both commercially and technically.- Promote a strong company image and maintain long-term customer relationships.- Follow all HSE standards and company procedures.**Level of autonomy**- Prioritize daily tasks based on value creation.- Make decisions in technical and commercial customer interactions.- Provide annual budget input for managed accounts.**Job requirements**- Bachelor's degree preferred, and/or a combination of experience and education of 6+ years in B2B sales, manufacturing, chemistry/lab, or technical service and support.- Experience in a powder coating.- Knowledge & Work Experience - Paints and coatings industry, any B2B industry environment- Understanding of Lean Manufacturing processes- Ability to work independently and in groups- Fluent in English and Spanish- Strong problem-solving skills- Strong communication skills, IE: writing, excel, PP, word, and public speaking- Able to support and coordinate cross-functional activities- Ability to travel 35% when required.Territory: California, Nevada, Arizona,- Strong project management skills- Communicate effectively at all internal and customer levels (R&D, engineering, quality, sales, purchasing, management)- Must possess a valid driver's license- Valid passport and ability to work in Southern California- Based in Tijuana or nearby.Interested?Let's connect© **** Akzo Nobel N.V. All rights reserved.At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self.We strive to embrace diversity in a context of tolerance.Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment.For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable.In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.Requisition ID: *****CR1