Regional Support Lead — Customer Experience

A customer service firm located in Xico, Mexico, is looking for an experienced Customer Service Manager to lead their customer support team.The role involves recruiting and training representatives, managing inquiries related to loans, and overseeing escalated customer complaints.Candidates should have at least 4 years of experience in customer service...

Job TitleCustomer Service ManagerOverviewWe are seeking an experienced Customer Service Manager to lead our customer support team.ResponsibilitiesRecruit, train, and lead a team of customer service representatives.Oversee handling of all inbound inquiries related to loan status, repayments, technical issues, and payment processing failures.Manage...

A global media company in Mexico City is looking for a Team Lead for their Customer Experience team.The role involves resolving escalated customer interactions, providing team support, and ensuring a high-quality experience for digital consumers.Ideal candidates have strong customer service backgrounds, are technically savvy with connected devices, and can...

A luxury e-commerce company in Mexico City seeks a Senior Customer Experience Manager to lead customer support operations.The ideal candidate will develop strategies to enhance customer satisfaction, manage a team, and oversee performance metrics.Fluency in English is required, and a passion for luxury goods is preferred.Join a fast-growing organization that...

An online education provider seeks a Customer Support Lead for their LATAM team.This remote role involves managing a client support stream and ensuring exemplary service quality.You will lead operational excellence, coach team members, and establish best practices.Requires a Bachelor's degree in Operations or similar, 3+ years in customer support and...

At Deliverect our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions.We empower both the food and retail industries to expand their revenue and simplify their operations creating seamless experiences for businesses to sell anywhere and deliver everywhere.Join us in this exciting journey where your...

A leading media company is looking for a Team Lead to manage escalated customer interactions and provide support to front-line team members.The ideal candidate will have at least 3 years of relevant experience and possess strong analytical and interpersonal skills.Responsibilities include daily customer engagement via various channels and acting as the...

An online education provider is looking for a Customer Support Lead to join their LATAM team remotely.In this role, you will manage client support, ensuring high-quality service and operational excellence.You will also coach team members and establish best practices within a diverse team utilizing tools like Slack and HubSpot.Candidates should have a...

The Team LeadThe Team Lead will be responsible for resolving escalated interactions with our digital consumers, troubleshooting issues, researching potential bugs, and working closely with other team members to ensure errors are reported, prioritized, and resolved.The Team Lead will also be responsible for first-level coaching and support of our front-line...

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises.Founded in ****, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6...