Claims Customer Care-team Leader
hace 3 semanas
Job Summary:- The Team Leader is responsible for leading a complex and occasionally highly complex claim service process and/or directing the work of typically five to ten nonexempt, customer-facing staff. The individual supports the implementation of complex and occasionally highly complex operational initiatives that enable the achievement of Claim, Discipline, or Company business objectives.Key Responsibilities:- Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts, or issues-- Summarizes documents and enters into claim system notes-- Documents a claim file with notes, evaluations, and the decision-making process-- Manages multiple complex and occasionally highly complex work assignments with limited guidance provided-- Administers company Human Resources policies, seeking input from more experienced Team Leads or other leaders as necessary-- Gathers, analyzes, and evaluates complex and occasionally highly complex claim processes or procedures; obtains facts and explains complex informationSupervisory Responsibilities:- This job does have supervisory duties- Preferred Qualifications:- Education and Experience- Bachelor’s Degree or equivalent-- 3 or more years of experience (preferred)-- In lieu of the above education requirements, an equivalent combination of education and experience may be considered-- Call Center experience (preferred)-- Insurance industry knowledge (preferred)- Certificates, Licenses, Registrations- No Certification, License, or Registration is required for this job.- Functional Skills- Applies advanced knowledge of insurance policy, coverage, and regulation-- Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards-- Applies advanced knowledge of analytical procedures to reconcile, manipulate, & recognize patterns of data-- Applies advanced knowledge of problem-solving and preparation of complex reports for analysis-- Applies advanced negotiation and/or arbitration skills-- Applies advanced conflict management and problem resolution skills in managing internal and external customer relationships-- May work within complex and occasionally highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertiseIntegon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.
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Claims Customer Care Specialist
hace 3 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary:The Claims Customer Care Specialist serves as initial contact for reporting the First Notice of Loss (FNOL) when a customer is filing an insurance claim. This role is responsible for gathering loss details, establishing the claim, and guiding the caller to the appropriate party or resource based on their needs and the relevant policy...
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Claims Customer Care Specialist
hace 3 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary:The Claims Customer Care Specialist serves as initial contact for reporting the First Notice of Loss (FNOL) when a customer is filing an insurance claim.This role is responsible for gathering loss details, establishing the claim, and guiding the caller to the appropriate party or resource based on their needs and the relevant policy...
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Claims Customer Care
hace 3 semanas
Tijuana, México Allstate A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...
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Customer Care Team Lead
hace 3 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary:The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievement of department quality and productivity standardsKey Responsibilities:- Coach and...
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Claims Customer Care
hace 1 semana
Tijuana, México Allstate A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...
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Claims Customer Care Specialist
hace 3 semanas
Tijuana, México Allstate A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs.It's how we've become industry leaders in property and casualty insurance servicing.We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal...
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Claims Customer Care Specialist
hace 3 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary:The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.Key Responsibilities:- Handles claim files (locates/requests files, files paperwork, reconstructs...
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Claims Ops Team Leader
hace 3 semanas
Tijuana, México Integon Service Co. A tiempo completoOur CompanyIntegon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more.With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over **** employees, we continue to grow our portfolio of...
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Customer Care Operations Leader
hace 3 semanas
Tijuana, México Taskus A tiempo completoA leading customer care company in Tijuana seeks an Operations Manager to lead a dynamic team dedicated to client satisfaction.The ideal candidate will have at least two years of management experience in call center or BPO environments, a strong track record of meeting targets, and excellent leadership skills.Responsibilities include reviewing KPIs,...
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Claims Customer Care
hace 4 semanas
Tijuana, México Allstate A tiempo completoAt Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...
