Customer Service Analyst
hace 3 semanas
**Why work with us?**We are a fast-growing company that is revolutionizing the world of data in Latin AmericaCIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean.Our solutions are designed to transform how businesses manage risk and make critical decisions about the companies they rely on.At CIAL, we firmly believe that every team member plays a critical role towards achieving our goal of enabling businesses to thrive in any economic environment.It's our people, not technology, that makes what we do possible.It's our people, not data, that turns information into insights.And it's our people, not algorithms, that cares to help our clients make better informed decisions.We are innovative, agile, and inspired by data - and we are looking for people that share those values to join our mission to build stronger businessesJoin the data-revolution**The role**:The Customer Service Analyst is a fundamental piece in our business.You will be responsible for ensuring clients are fully supported and satisfied throughout their journey, acting as the main point of contact to address their concerns with care and dedication.You will drive a positive customer experience and contribute to maintaining strong client relationships.**What you will do**:- Ensure constant support for clients across the LATAM region, staying attentive to their needs throughout the customer journey.- Serve as the first point of contact in the after-sales process, addressing client questions and resolving issues with empathy and efficiency.- Work as a liaison between inside support areas, as with external customers.- Adapt quickly to evolving client needs and contribute to delivering a consistently high-quality customer experience.**What we are looking for**:- Completed bachelor's degree.- Minimum of 1 year of experience in customer service or call center roles.- Experience in B2B environments is a plus.- Advanced level of English (spoken and written).- Strong skills in multitasking, communication, writing, spelling, teamwork, and performing under pressure.- Positive attitude, adaptability, and openness to change in a dynamic environment.- Proactive mindset, with the ability to report platform issues and contribute to process improvement initiatives.**What we offer**:- Positive and encouraging work environment.- Dynamic company where you can grow as far as your vision and curiosity leads you.- Competitive compensation and benefits package.- Hybrid work scheme.- CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training._
-
Customer Service Sr Analyst
hace 3 semanas
Xico, México Citigroup A tiempo completoCustomer Service Sr Analyst - CIUDAD DE MEXICOJoin to apply for the Customer Service Sr Analyst - CIUDAD DE MEXICO role at CitiOverviewThe Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.The overall objective of this role is to...
-
Customer Service Analyst
hace 3 semanas
Xico, México Hh Global A tiempo completoHH Global is a global marketing services group specializing in the execution of print, digital and retail media.Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated customer brand experience and a greater measurable return on marketing investment.With offices across Europe, the...
-
Customer Service Analyst 1
hace 3 semanas
Xico, México Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team.The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of...
-
Customer Service Sr Analyst
hace 3 semanas
Xico, México Citibank (Switzerland) Ag A tiempo completo## For additional information, please review .Customer Service Sr Analyst - CIUDAD DE MEXICO page is loaded## Customer Service Sr Analyst - CIUDAD DE MEXICOremote type: Hybridlocations: Ciudad De Mexico Distrito Federal Mexicotime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 10, **** (7 days left to apply)job requisition id:...
-
Customer Service Analyst 2
hace 3 semanas
Xico, México Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of contact for...
-
Senior Customer Service Analyst
hace 3 semanas
Xico, México Citigroup A tiempo completoA global financial services company is looking for a Customer Service Sr Analyst in Mexico City.You will manage a portfolio of high-profile clients, ensuring excellent service and addressing their needs while implementing necessary process improvements.Candidates should have 5-8 years of experience in cash management and proficiency in English.This role...
-
Customer Service
hace 3 semanas
Xico, México Campari Group A tiempo completoDate: Jan 29, ****- Location: Mexico City, MX- Additional Location:- Function: Logistics & Customer Service- Seniority Level: Entry level- Employment type: Permanent- Workplace Type: On-site- Company: Campari Mexico S.a. De CCampari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium...
-
Business Assistant
hace 3 semanas
Xico, México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Manage a portfolio of...
-
Customer Service Analyst 2
hace 3 semanas
Xico, México Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of contact for...
-
Customer Service Analyst
hace 3 semanas
Xico, México Kraft Heinz A tiempo completoJob TitleCustomer Service Analyst – Kraft HeinzResponsibilitiesSeguimiento a OC correspondientes a los clientes que tenga asignados desde su ingreso hasta su entregaCreación y seguimiento a NC si se requieren por rechazos o problemas de calidadReportes de KPIS de CS especifico de cada clienteReuniones con almacén y Transportes para garantizar las cargas...
