Technical Program Management Lead

Love helping people? Well, Zendesk is looking for an IT Service Desk Specialist who is a sharp go-getter You should be customer‑centric, a problem solver, caring, honest, observant, humble, rational and above all else self‑aware. To be successful here you should not be shy and be ready to address any task big or small. We are looking for someone who is collaborative, has a good work ethic and enjoys being part of a diverse team across the globe. About Zendesk At Zendesk, we believe outstanding customer experiences come from exceptional service and collaborative teamwork. We lead with empathy, innovate with purpose, and celebrate diversity and inclusion in everything we do. Join us as a Technical Project Manager and be part of a global team that cares deeply about our people and the technology that powers them. The Role The Technical Project Manager will play a key role in projects of varying types and sizes. Work closely with the Program Lead to ensure procurement, financials, and task tracking are current, tracked and reported. This position requires good organization skills to manage multiple global projects and stakeholders, to ensure that projects are delivered on time, within budget, and to high quality standards. What You’ll Do Oversee project management throughout all phases, ensuring alignment with project goals, timelines, and budget constraints. Create and manage detailed project plans that reflect project scope and client needs. Provide regular status updates to project team members and impacted business representatives. Track project progress consistently to meet established milestones and deliverables. Engage with team members and stakeholders to proactively address challenges. Analyze cost implications and xxx. Manage and coordinate project changes, ensuring proper communication and documentation. Ensure the timely acquisition and allocation of resources and materials necessary for project success. What You Bring A minimum of 5 years of professional experience in project management. At least 3 years in a senior project management role. Familiarity with ticketing systems, procurement systems, general project management tools and Scrum tools. Proficient in Google Workspace and/or Microsoft Office Suite ( Sheets/Excel, Slides/PowerPoint, Google Mail, Google Docs/Word). Strong organizational and multitasking skills, able to thrive in a dynamic environment. Excellent team collaboration abilities. Strong analytical and problem‑solving skills. Demonstrated success in building lasting team relationships. Background in IT Infrastructure, Zoom, and Technology projects. Proven adaptability to navigate uncertain and challenging situations. Project Management Professional (PMP) certification is a plus. Why Zendesk? Lead with exceptional customer service: Every interaction matters. We do more than fix tech issues — we create seamless experiences for our colleagues. Deliver the simplest solution: We cut through complexity with clarity and efficiency. Less is more. Show pride in our work: You own your impact and bring your best every day. Care for each other: We support and celebrate one another’s successes and challenges. Collaborate and innovate: Diverse voices and ideas fuel our creativity and growth. Commit to inclusion: We’re building a workplace where everyone can thrive and belong. Ready to Join? If you’re passionate about technology, customer service, and being part of a collaborative, global team that values innovation and inclusion, we’d love to hear from you. Apply today and help us power an amazing employee experience at Zendesk Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to champion global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to benefits@zendesk.com with your specific accommodation request. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. #LI-MR7 Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico). Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request. #J-18808-Ljbffr