Lm007: Service Agent Ii-2
hace 3 semanas
LM007: Service Agent II-2Location: FXE-LAC/MXMMCA/MMCA Monterrey
Time Type: Full time
Posted on: Posted 30+ Days Ago
Time left to apply: End Date: February 28, 2025 (30+ days left to apply)
Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site
FedEx is widely acknowledged as a world-class company.
We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
General Job Description: Assists customers by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service and over-the-phone service.Types or otherwise prepares various operations reports.Handles customers with packages in cage.Maintains and audits records and files as assigned (airway bills).Reviews airway bills and registers as necessary.
Interfaces with customers on customs related issues.Provides administrative and clerical support to Station Ops Manager.Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment, and compliance with Customs documentation required at destination.Maintains neat and clean appearance of the workplace/front counter, self, and uniform.Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments, and submits sales leads.May be required to perform other duties as assigned.Minimum Requirements: Minimum Education:
High School degree/Equivalent
Proficiency in English (450 TOEIC points)
Minimum Experience:
Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent
Minimum Required Skills:
Ability to lift 70 lbs.
(32 kgs) and to maneuver packages weighing up to 150 lbs.
(68 kgs) with appropriate equipment.
Good general office skills required including typing, filing, and computer literacy.
Excellent communication, organizational, and human relations skills.
Clear and articulate speaking voice.
Clean cut and neat appearance.
Ability to successfully complete the Reading, Listening, Sorting, and Math sections of the Basic Skills Test.
Able to work variable shifts.
Job Posting End Date: 2025-02-28
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