Customer Success Manager

hace 4 semanas


Monterrey, Nuevo León, México Turnitin A tiempo completo

Customer Success Manager:

  • Manages a portfolio of customers in the region, handling contract renewals, escalations, and account growth.
  • Builds strong relationships with decision-makers to scale accounts.
  • Ensures customers get the most value from solutions, retaining them and growing usage and adoption.

Responsibilities:

  • Manages a portfolio of complex/larger value key accounts, ensuring client success and satisfaction.
  • Partners closely with customers to understand their pain points, business needs, and objectives, and to sell the value of Tii products.
  • Provides robust expert support and advice about Tii products, features, and opportunities, enabling client accounts to grow.
  • Collaborates to ensure clients renew with an appropriate price uplift and preferably with upsell opportunities.
  • Effectively communicates the value proposition of Tii products and services to clients.
  • Works with all members of the GTM team to analyze client data, identify growth opportunities, and prepare plans to address issues and realize growth opportunities.
  • Passes proactive feedback about products/features/problems from clients to internal stakeholders, representing the voice of the client.
  • Works with all members of the GTM team to ensure Tii are building and maintaining strong, long-lasting customer relationships.
  • Executes a strategic plan to expand the customer base from within the existing accounts managed.
  • Liaises closely with Sales/T&I Teams to take a hand-over on key accounts, ensuring a seamless service experience for the client.
  • Works closely with Marketing regarding the communication and lead generation events required in the market/area.
  • Ensures that all internal systems, processes, and ways of working are fully completed timely and diligently, in line with company standards.
  • Communicates effectively between the Client/Customer and Product teams, and documents Client/customer requests appropriately.
  • Strong team player, Coaches, advises, and supports Sales team members, acting as a mentor or a buddy to other members of the team.
  • Tracks own performance, provides general data and reports, and updates as required.
  • Generates referral leads for the Sales team through customer networks and relationship building.
  • Actively progresses own personal development.

Qualifications:

  • 3 plus years of related work experience.
#J-18808-Ljbffr
  • Customer Success Manager

    hace 1 semana


    Monterrey, Nuevo León, México Axented A tiempo completo

    You are passionate about data.As Customer Success Manager, you will be responsible for the Customer Success area, leading the efforts to provide the best customer service, improving the conversion times from prospects to customers on our platform.You will work with the Growth and Product teams to improve and increase the placement of mortgage loans.We need...

  • Customer Success Manager

    hace 3 semanas


    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Blue Yonder Title: Customer Success Advisor Intermediate- Overview- We partner with our customers to ensure they are maximizing value from their Blue Yonder products.You'll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry.You will be building long-term...

  • Customer Success Manager

    hace 2 semanas


    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Blue Yonder Title: Customer Success Advisor IntermediateOverviewWe partner with our customers to ensure they are maximizing value from their Blue Yonder products. You'll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. You will be building long-term...


  • Monterrey, Nuevo León, México Sutherland A tiempo completo

    We are seeking a motivated and passionate person to join us as a Jr **Customer Success Manager.** We are a group of driven and hard-working individuals.If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you**Jr Customer Success Manager in this role get to**:- Develop...

  • Customer Success Manager

    hace 1 semana


    Monterrey, Nuevo León, México Wiser Solutions A tiempo completo

    Company DescriptionUnique opportunity to jump into the business side of a fast-growing global commerce execution leader and make a meaningful impact on one of the core drivers of our success.If you are driven by your concern for others, are analytical by nature, and want an opportunity to grow with a company in an environment with smart down-to-earth people,...


  • Monterrey, Nuevo León, México Cemex A tiempo completo

    About the RoleThe Customer Success Business Development Manager is a key position at Cemex responsible for delivering exceptional service to our customers. This individual will manage the service delivery to Arkik customers, ensuring that services offered by Cemex are delivered flawlessly and commitments are met in accordance with service...


  • Monterrey, Nuevo León, México Microsoft A tiempo completo

    Job DescriptionThe Customer Success Business Development Manager plays a pivotal role in driving customer success at Microsoft. This position requires building and executing shared plans with customers to ensure their goals are met.Key Responsibilities:Leverage foundational technical knowledge to identify the right internal teams to address customer needs...


  • Monterrey, Nuevo León, México Microsoft A tiempo completo

    Builds and executes shared plans with customers.Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts.Enable customers to use their benefits effectively.Provides direction for other members of the Account Team to develop a deep understanding of their customer's business and...

  • Customer Success

    hace 2 semanas


    Monterrey, Nuevo León, México Bond A tiempo completo

    **Bond** es una empresa que conecta oportunidades con talento joven, estamos buscando a un **Customer Success **para una de nuestras empresas aliadas, **Nufi.****RESPONSABILIDADES**- OnBoarding de los clientes y orientarlos a través del funcionamiento de nuestra plataforma para que los clientes puedan sacar el mayor valor de nuestra solución.- Analizar el...

  • Customer Success Manager

    hace 2 semanas


    Monterrey, Nuevo León, México Vivo Consulting A tiempo completo

    VIVO offers excellent benefits and vibrant corporate culture.In addition to being recognized as a Procurement leader, Vivo has won numerous accolades in the Ariba and SAP Industry, including several "Services Partner of the Year" awards.**Job Description Overview**A Customer Success Manager's responsibilities include supporting customers as they transition...


  • Monterrey, Nuevo León, México Armis Security A tiempo completo

    Technical Customer Success Manager (T.CSM) Armis, the cyber exposure management & security company , protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see , protect and manage all critical assets - from the ground to...


  • Monterrey, Nuevo León, México Armis A tiempo completo

    Technical Customer Success Manager (T.CSM) Armis, the cyber exposure management & security company , protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see , protect and manage all critical assets - from the ground to...


  • Monterrey, Nuevo León, México Teletrac Navman A tiempo completo

    Job OverviewVontier, a global leader in industrial technology, seeks a highly skilled Key Account Success Manager to join its team. This is a unique opportunity to make a meaningful impact on the company's success and customer satisfaction.


  • Monterrey, Nuevo León, México Worldwide Express A tiempo completo

    **Job Overview:**At Worldwide Express, we're seeking a highly skilled Customer Success Specialist to join our team. This role involves providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Support the Customer Success Manager and Enterprise Account Director(s) in executing daily account operations to...


  • Monterrey, Nuevo León, México Wiser Solutions A tiempo completo

    Company DescriptionUnique opportunity to jump into the business side of a fast-growing global commerce execution leader and make a meaningful impact on one of the core drivers of our success.If you are driven by your concern for others, are analytical by nature, and want an opportunity to grow with a company in an environment with smart down-to-earth people,...

  • Customer Success Manager

    hace 2 semanas


    Monterrey, Nuevo León, México Sutherland A tiempo completo

    We are seeking a driven and results-oriented professional to join our team as a Customer Success Manager. As a key member of our organization, you will play a vital role in driving customer adoption and ensuring their success.**Key Responsibilities:**Develop strong relationships with customers and serve as their trusted partnerProactively drive adoption...


  • Monterrey, Nuevo León, México Worldwide Express A tiempo completo

    Posted Tuesday, February 11, 2025 at 7:00 AMPURPOSEThe Customer Success Specialist will provide multi-level, operational account execution for GlobalTranz customers to maximize the company value creation and profitability opportunities. The Customer Success Specialist will have a strong customer-focus, attention to detail, and the ability to collaborate...


  • Monterrey, Nuevo León, México Recooty A tiempo completo

    About Razr CorpRazr Corp is committed to creating a world-class team of highly motivated individuals who share a mutual passion for environmental sustainability. We strive to foster an inclusive and diverse community for all employees, where everyone feels valued and empowered to contribute their unique perspective and expertise.Job OverviewThe successful...

  • Customer Success Manager

    hace 3 semanas


    Monterrey, Nuevo León, México Turnitin, LLC. A tiempo completo

    Customer Success Manager (Mexico Remote) Full-time When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic...


  • Monterrey, Nuevo León, México Microsoft A tiempo completo

    Builds and executes shared plans with customers.Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts.Enable customers to use their benefits effectively.Provides direction for other members of the Account Team to develop a deep understanding of their customer's business and...