Key Account Specialist

hace 5 meses

Apodaca, México ABB A tiempo completo

**KEY ACCOUNT SPECIALIST**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Works with the Sales team(s) to develop, implement, and manage the local key accounts strategy focusing on service level and overall customer satisfaction. Ensures full compliance with the agreed service level(s), through maintaining direct contact with the key accounts and ensuring full alignment within customer operations and continuous improvement functions.

**Your responsibilities**:

- Strategy: Responsible for the local implementation of Global and Hub customer support strategy. Make optimization plans to increase operational excellence and customer satisfaction in the sales process. Build long-term customer’s relationship.
- Performance target: Focuses on achievement of the assigned targets, through oversight and definition of improvement actions as needed. Focuses on ROTD, Time to Book lead time, Customers Cases closing lead-time, % of digital vs manual orders, One Order-One delivery, clean orders % (executable backlog) NPS (Net Promote Score).
- Orders Handling: Develops and ensure the deployment of order entry and order management processes: Customers master data and pricing management, orders acknowledgment, orders changes, delivery notes generation, credit limit administration (in consultation with finance/GBS), orders/customers blocks management and implementation of best practices to ensure that customers receive accurate and timely acknowledgment and delivery of products. Implement pre-order booking routine control checks, identify and classify root causes and take preventive actions.
- Customer support: Implements in the local unit post-sales support processes and best practices to ensure a fast resolution of material and non-material related customer’s cases (e.g. order booking, technical and delivery complaints, delay in delivery)
- Organizes and manages internal or 3rd party EP call center (if any) or work closely with country or regional call center being the single point of contact for the Division in the local unit.
- Lead the local implementation of Customer’s Cases management program. Ensure that the required trainings are planned and delivered to internal (ABB) and external (Service providers) personnel.
- Fit-gap solutions/assessment: Lead detailed gap analysis across the customer support processes and provide solutions to reach and exceed expected service level at optimized costs by utilizing lean six-sigma assessment methods and tools.
- HSE: Ensures that Group and local health, safety and environmental guidelines and directives are understood and implemented in the local customer support unit with particular focus on technical service operations in the field.
- Standards and governance: Implements and ensure compliance with global and local standards, rules, tools, policies and processes and share best practices and lessons learned across the organization.
- People leadership and development: Ensure that the area of responsibility is properly organized, staffed and directed. Builds an effective, capable and high performing organization.

**Your background**:

- Bachelor’s degree in Finance, Accounting, Business or similar.
- +4 years of experience working in similar position.
- Knowledge of Manufacturing, Quality & Electrical testing Process.
- Green Belt or experience leading-executing six sigma projects.
- Type of Experience: Manufacturing / Cost Accounting / Finance.
- Mechanical & Electrical Drawings Knowledge.
- Manage of Quality Core Tools and Customer Support Role.
- Knowledge in ERP (SAP) FICO Model, OFFICE, Advanced Excel and SAP.
- Strong Leadership, Attention to detail, self-critic and excellent customer service attitude.
- Advanced level of English.

**More about us**:

  • Key Account Development Specialist

    hace 4 semanas

    Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

    Key Account Development SpecialistWe are seeking a skilled Key Account Development Specialist to join our team at ABB. As a Key Account Development Specialist, you will work closely with Sales teams to develop and implement local key accounts strategies, focusing on service level and overall customer satisfaction.Your Responsibilities:Proactively identify...

  • Key Account Specialist

    hace 2 meses

    Apodaca, México ABB A tiempo completo

    **Key Account Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This position...

  • Key Account Strategist

    hace 1 mes

    Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

    About the Role:We are seeking a highly skilled Key Account Specialist to join our team at ABB. As a Key Account Specialist, you will play a critical role in developing and implementing local key accounts strategies, focusing on service level and overall customer satisfaction.Your Key Responsibilities:Identify and select local key accounts with specific...

  • Junior Key Account Specialist

    hace 6 meses

    Apodaca, México ABB A tiempo completo

    **JUNIOR KEY ACCOUNT SPECIALIST**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Account Management Specialist

    hace 4 semanas

    Ciudad Apodaca, Nuevo León, México Sanmina A tiempo completo

    Job SummaryAs a key member of the Sanmina team, the Account Management Specialist will be responsible for leading the sales account management team and making strategic decisions to drive growth and success.Key ResponsibilitiesDevelop and implement sales strategies to achieve business objectivesManage and maintain relationships with existing accounts and...

  • Key Account Manager

    hace 3 semanas

    Ciudad Apodaca, Nuevo León, México Metal Core Technologies A tiempo completo

    About the JobWe are seeking a highly skilled Key Account Manager to join our team at "{company}". The successful candidate will be responsible for building and maintaining strong relationships with key clients, identifying new business opportunities, and driving account growth.Key Responsibilities:Develop and implement sales strategies to achieve revenue...

  • Account Management Specialist

    hace 4 semanas

    Ciudad Apodaca, Nuevo León, México Sanmina Corporation A tiempo completo

    As a key member of the Sanmina Corporation team, the Account Management Specialist will oversee the sales account management team, making strategic decisions to drive growth and success. This role is responsible for developing and implementing sales strategies, managing team performance, and fostering strong relationships with existing and new clients. Key...

  • Account Management Specialist

    hace 3 semanas

    Ciudad Apodaca, Nuevo León, México Sanmina A tiempo completo

    About the RoleSanmina is seeking an exceptional Account Management professional to spearhead the sales account management team.As an Account Management Specialist, you will be responsible for leading the sales team, making key staffing decisions, and driving performance management. You will also be in charge of establishing the sales strategy for the team...

  • Key Account Specialist

    hace 6 meses

    Apodaca, México ABB A tiempo completo

    **KEY ACCOUNT SPECIALIST**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Key Account Specialist

    hace 5 meses

    Apodaca, México ABB A tiempo completo

    **Key Account Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Key Account Manager

    hace 5 meses

    Apodaca, México iQUEST A tiempo completo

    Empresa importante del filtro de gestion y distribucion de productos, solicita: **Key Account Manager** Requisitos**: - Sexo indistinto - Edad 23 a 37 - Licenciatura Terminada - Ingles Experiência 2 años en ventas realizando: - Desarrollo de relaciones comerciales - Ejecutivo de cuentas de Casa - Mantenimiento y crecimiento de cuentas - Interacción...

  • Account Management Specialist

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México Sanmina A tiempo completo

    Company OverviewSanmina is a leading global electronics manufacturing services provider.Job SummaryWe are seeking an experienced Account Management Specialist to join our team.Key ResponsibilitiesManage the activities of the sales account management team.Staffing decisions, training and development, and performance management of staff.Establishes the sales...

  • Key Account Manager

    hace 6 meses

    Apodaca, México Giginer A tiempo completo

    **Vacante para la empresa Giginer en Apodaca, Nuevo León**: Empresa Líder en Fabricación de herramentales y moldes del Norte de México solicita **KEY ACCOUNT MANAGER** **Requisitos**: - Ingeniería industrial o afín - 3 años o más en posición similar o relacionada. - 5 años de experiência en industria automotriz - 5 años de experiência en...

  • Key Account Manager

    hace 7 meses

    Apodaca, México PPG Industries A tiempo completo

    As KEY ACCOUNT MANAGER, you will develop the commercial strategy of the segment or accounts in charge, ensuring a profitable business model, adapting to market conditions and complying with the established sales plan. You will develop and implement new business opportunities and commercial alliances. You will report to Commercial Manager Auto Parts **Key...

  • Key Accounts Specialist

    hace 6 meses

    Apodaca, México ABB A tiempo completo

    **Key Accounts Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Ejecutivo de Key Account

    hace 5 meses

    Apodaca, México MLTI A tiempo completo

    Empresa con 30 años en el mercado de la logística brindando soluciones especializadas al comercio internacional. Solicitamos **Ejecutivo Key Account / Customer Service** Principales actividades: - Identificar oportunidades de crosselling y upselling. - Desarrollar la proyección anual de ventas de clientes actuales. - Colaboración con Peers:...

  • Key Account Manager

    hace 2 semanas

    Apodaca, México PlayFul A tiempo completo

    **Consultora especializada en innovación digital busca: Key Account Manager.** Es responsable de gestionar y fortalecer las relaciones comerciales con los clientes clave de la empresa, asegurando su satisfacción y fomentando el crecimiento de las cuentas estratégicas. Este perfil debe equilibrar la gestión administrativa con la atención al cliente,...

  • Key Account Development Specialist

    hace 4 días

    Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

    Unlock Career Opportunities at ABBAward-winning ABB is a leading company in the transformation of society and industry to achieve a more productive, sustainable future.We strive to create an inclusive work environment where individual differences are valued and respected.About the RoleThis challenging position reports to the Sales Support Manager - Customer...

  • Key Account Manager

    hace 5 meses

    Apodaca, México PPG A tiempo completo

    As KEY ACCOUNT MANAGER, you will develop the commercial strategy of the segment or accounts in charge, ensuring a profitable business model, adapting to market conditions and complying with the established sales plan. You will develop and implement new business opportunities and commercial alliances. You will report to Regional Sales Manager. **Key...

  • Key Account Manager

    hace 6 meses

    Apodaca, México PPG A tiempo completo

    As KEY ACCOUNT MANAGER, you will develop the commercial strategy of the segment or accounts in charge, ensuring a profitable business model, adapting to market conditions and complying with the established sales plan. You will develop and implement new business opportunities and commercial alliances. You will report to Commercial Manager Auto Parts. **Key...