Fullfillment and Logistics Support Associate

hace 6 meses


Merida, México Boldr A tiempo completo

A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY

**WHAT IS YOUR ROLE**:
WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

**WHAT WILL YOU DO**:

- Monitor and manage order processing and fulfillment for B2C (Direct-to-Consumer) and dropship/marketplace channels.
Create and fulfill orders across all channels.
- Engage with and support day-to-day 3PL and warehousing activities.
- Troubleshoot and solve customer experience issues related to shipping, fulfillment, and order processing.
- Support and manage backorder and preorder program on the website.
- Support product operation needs for shipping samples and other products to partners and internal teams around the US and globe.
- Partner with cross-functional teams including brand marketing & product to support business supply chain activities and initiatives.
- Create weekly reports and insights on operational activity.

**WHAT WE’LL LIKE ABOUT YOU**:
YOU ARE
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction

**Requirements**:
YOU HAVE
- Bachelor's degree or diploma in business/supply chain or a similar field of study and qualification.
- 1-3 years of experience working in supply chain or fulfillment operations at a digitally native or D2C e-commerce brand in consumer goods.
- At least 2 years experience working with either an ERP or Order Management Systems (OMS) and 3PLs.
- Familiarity or experience with platforms such as Fulfil, Shopify and Easypost preferred.
- Experience with order management.
- Someone who excels at process and execution with a ‘no-task-too-small’ attitude.



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