Outreach Support Associate
hace 3 meses
Job Description
Education and personal growth are the heart of WorldStrides’ mission – and they have been since the beginning. Founded in 1967 by a middle school social studies teacher from Chicago who discovered the incredible power of education outside the classroom while traveling to Washington, with his students, the company has since grown to become a leader in experiential learning for students of all ages throughout their lifetime learning journey.
In this role, the Outreach Support Associate will join a team that works to engage students who are interested in ISA and TEAN programs, two divisions within WorldStrides Higher Education programming. The primary objective of the OSA is to support and coordinate sales funnel activity which includes but is not limited to data entry, first point of contact for some inbound communication, and responding to some requests for more information. The OSAs will follow standards of best practices laid out by bodies that support education abroad.
- For over thirty years, International Studies Abroad (ISA) has provided college students in the United States and Canada the opportunity to explore the world. ISA offers a wide variety of study abroad programs at accredited schools and universities in Europe, Latin America, and Africa. - With more than 25 years of welcoming students to Asia Pacific and a dedicated on-the-ground staff, we’re experts at what we do and have strong partnerships with more than 30 leading universities throughout the region. TEAN completely manages students’ experiences from beginning to end – while still fully encouraging students to explore and grow both independently and as a group.Responsibilities
Review and submit new student inquiries to our lead management system from various online and in-person lead capture sources. Create and update student accounts on our systems. Process IOLAs (Incomplete Online Applications) from different Higher Ed divisions daily. Serve as the first point of contact for some inbound channels (Passing calls, live chats, managing the initial course form inquiries, etc.) Document all student contact in internal Customer Relationship Management software. Utilizing our phone systems (FPS and Ring Central) to pass calls to the most appropriate contact within the Higher Education team. Carry out administrative tasks assigned by the team lead or Director, Student Outreach Process and initiate contact with specific incoming email-only inquiries and/or international students. Assume additional responsibilities as requested.
Requirements
Minimum Qualifications
Excellent written and verbal English communication skills Customer service experience Excellent organization skills Strong problem-solving and decision-making skills Strong basic computer skills and data entry/keyboard skills. Working knowledge of Microsoft Office products (word, outlook, excel, etc.) and the ability to pick up new software quickly. Strong attention to detail and multitasking skills.Desired Qualifications
Some Higher Education Experience 2-3 years experience in Customer Service and/or Marketing Relevant experience living, traveling and/or studying in the An understanding of the college/university system-
Outreach Support Associate
hace 5 meses
Merida, México WorldStrides A tiempo completoEducation and personal growth are the heart of WorldStrides' mission - and they have been since the beginning. Founded in 1967 by a middle school social studies teacher from Chicago who discovered the incredible power of education outside the classroom while traveling to Washington, D.C. with his students, the company has since grown to become a leader in...
-
Senior Customer Advocate
hace 3 semanas
Merida, México Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across...
-
International Program Associate
hace 5 meses
Merida, México WorldStrides A tiempo completo**Job Description: International Program Associate** **Objective**: The International Program Associate (IPA) partners with Account Managers to provide essential communication and administrative support, ensuring that every detail is set to give our teachers and students the experience of a lifetime. The IPA has the opportunity to build on-going...
-
Data Services Associate
hace 5 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Enrollment Associate
hace 5 meses
Merida, México WorldStrides A tiempo completo**About WorldStrides, ISA, & TEAN**: WorldStrides is the largest and one of the most trusted educational student travel and education abroad companies in the US, providing a variety of educational travel programs to more than two million elementary, middle, high school, college, and graduate students since 1967. The WorldStrides mission is to ignite personal...
-
Technical Support Representative
hace 5 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Technical Support Specialist
hace 5 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Technical Support Specialist
hace 5 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Fullfillment and Logistics Support Associate
hace 5 meses
Merida, México Boldr A tiempo completoA LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members across...
-
Customer Specialist
hace 3 semanas
Merida, México Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across...
-
Relationship Associate
hace 5 meses
Merida, México Citi A tiempo completoThe Relationship Associate is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...
-
IT Support Associate Ii, Opstechit
hace 5 meses
Merida, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals Las operaciones están en el corazón del negocio de Amazon. Somos...
-
Sale Support Associate
hace 5 meses
Merida, México Diamoro Mex A tiempo completoCreate customer specific style spreadsheets and summaries. Daily communication with home office and assistant buyers. Creating set-up and write-ups for internal distribution. Coordinate with the Pricing Dept. to create new pricing or change existing customer pricing. Running daily open orders reports and expediting orders with planning when needed....
-
Electrification Associate Project Engineer
hace 6 meses
Merida, México ABB A tiempo completo**Electrification Associate Project Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....
-
Technical Support Representative
hace 5 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Data Services Associate
hace 5 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Technical Support Specialist
hace 2 meses
Merida, México Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across...
-
Customer Specialist
hace 3 semanas
Merida, México Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across...
-
Data Services Associate
hace 7 días
Merida, México Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across...
-
Telemarketing Team Lead
hace 7 meses
Merida, México WorldStrides A tiempo completo**Job Title: Telemarketing Team Lead** Job Overview: We are seeking a motivated and experienced individual to join our team as a Telemarketing Team Lead. The primary responsibility of this role is to oversee and manage a team of Telemarketing Specialists who are responsible for outreach to mentors and maintaining relationships with them. The Team Lead will...