Sales Team Leader

hace 2 meses

Ciudad de México CDMX Medical Departures Inc. A tiempo completo

**About Us**:
Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries. Weare a fully remote company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.

**About the role**:
**SALARY**: 1,500 USD (Monthly base)

**COMMISSION**: Individual Performance-based starting from the date of promotion

**BENEFITS**:100% remote work, healthcare allowance, mobile & internet allowance, unlimited sick & vacation days, maternity/paternity

**HIRING STATUS**:Contractor (2 months of probation)

**RESPONSIBILITIES**:

- Lead, mentor, and motivate the sales team to achieve and exceed sales targets and KPIs.
- Provide coaching and feedback to Sales Agents to improve performance and skill levels.
- Develop and implement sales strategies and processes to maximize lead conversion and booking rates.
- Monitor and analyze sales performance metrics, including revenue, estimated gross booking value (EGBV), and cancellation/no-show rates.
- Identify and implement improvement initiatives to enhance the sales process and customer experience.
- Ensure the team provides excellent customer service, responding swiftly and courteously to patient inquiries an complaints.
- Oversee the coordination of appointment bookings between dental/medical providers and patients, ensuring accuracy and timely follow-up.
- Support Sales Agents in upgrading patients to higher-value treatments and promoting available discounts and promotions.
- Ensure accurate capture and documentation of patient information in the Zoho CRM tool, maintaining a +95% accuracy rate for tags, notes, and follow-up tasks.
- Monitor daily sales funnel activities, conversions, and projections, providing regular reports to senior management.
- Collaborate with other departments, including Sales Managers, Marketing, Content, and Supply, to ensure a cohesive approach to achieving company objectives.
- Facilitate regular training and coaching sessions to keep the team updated on best practices and new product offerings.
- Provide ongoing training on the Best Practice System (BPS) documentation and training materials

**ADDITIONAL DUTIES AS REQUIRED**
- Attend regular team meetings
- Weekend availability, according to shift schedule (5 days on, 2 days off)
- Early/late availability, according to shift schedule
- Preventing unsound or unethical business practices.
- Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.
- Support the achievement of the Medical Departures Inc.’s sales and revenues objectives
- Helpbuild the world’s largest global medical marketplace

**JOB REQUIREMENTS**:

- 3-5years proven experience as a Sales Team Leader or similar role in a remote sales environment.
- Strong leadership and team management skills, with a demonstrated ability to lead and motivate a diverse team.
- Excellent communication and interpersonal skills, with the ability to handle customer inquiries and complaints professionally.
- Ability to work in a fast-paced environment, with flexibility to work weekends and varied shifts as required.
- Strong analytical skills and a results-driven approach.
- Fluent in English (verbal and written) *need-2-have*
- Experience meeting or beating sales targets
- Proven experience being in the ‘top tier’ of sales performance at your previous employers
- Extensive technical experience with: MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral Dialpad, CallTrackingMetrics, Tollfreeforwarding), chat (LiveChat, Olark,
- Familiarity & knowledge of dental or medical procedures *nice-2-have*
- Excellent listening and writing skills
- Travel savvy
- international travel experience *nice-2-have*
- Ability to work responsibly and productively from a remote home-office environment with good time management.
- Weekendavailability, according to shift schedule (5 days on, 2 days off)
- Early/late availability, according to shift schedule

**EQUIPMENT REQUIREMENT**:

- Highspeed internet & mobile connections
- Reliable computer & mobile device with audio and video capabilitie

Pay: Up to $30,162.58 per month

Application Question(s):

- are you data driven?

**Experience**:

- sales representative: 2 years (required)
- Sales Team Leader: 2 years (required)
- coaching: 2 years (required)

**Language**:

- English (required)

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