Customer Success Team Leader

hace 5 días

Ciudad de México, Ciudad de México Maersk A tiempo completo
About the Opportunity

We are seeking a highly skilled and experienced Customer Success Team Leader to join our team in Mexico City, Mexico. As a key member of our Global Service Center (GSC), you will play a vital role in managing the customer success partner team and supporting the area sales team in growing assigned accounts.

Job Description
  • Manage the Customer Success Partner team to ensure seamless execution of account management activities and develop strong customer relationships.
  • Drive Engagement by fostering a culture of collaboration and open communication among team members and stakeholders.
  • Standardize processes to enhance efficiency and productivity while ensuring compliance with company policies and procedures.
  • Coordinate with One Team Sales to ensure effective support on transactional process execution and identify areas for improvement.
  • Monitor and drive invoice quality by analyzing root causes and implementing corrective measures.
  • Lead efforts to improve customer Net Promoter Score (NPS) through data-driven insights and strategic planning.
  • Review customer compliance and provide actionable recommendations to client managers.
  • Assign leads for potential new business opportunities and drive online uptake.
Required Skills and Qualifications
  • Bachelor's Degree in Business or related field preferred.
  • Minimum 2 years of experience in Customer Success or relevant management experience.
  • Proven track record of building and maintaining strong customer relationships.
  • Excellent communication and stakeholder management skills.
  • Commercial knowledge and ability to analyze financial data.
Benefits

As a valued member of our team, you can expect a competitive compensation package, including a salary range of $80,000 - $110,000 per year, depending on experience. Additionally, we offer a comprehensive benefits program, including medical, dental, and vision coverage, as well as access to ongoing personal and professional development initiatives.

About Us

A.P. Moller-Maersk is an integrated logistics company that connects and simplifies global trade. With a presence in 130 countries and over 70,000 employees worldwide, we strive to deliver exceptional customer experiences and foster a culture of diversity, equity, and inclusion. We are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

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