Customer Service Representative

hace 6 meses


México Michelin A tiempo completo

Customer Service Representative

REALISATIONS CLES ATTENDUES Gestion des commandes et livraisons - Capte, enregistre et traite les commandes des clients conformément à leurs besoins, leur contrat et niveau de service défini - Propose des alternatives produit en cas de retrait d'un produit ou de rupture de stock - Le cas échéant, optimise, planifie et coordonne les livraisons avec les clients et les partenaires Suivi de l'exécution - Gère le portefeuille des commandes client et assure le suivi de l'exécution - Assure la liaison avec les partenaires concernés pour garantir le respect des délais de livraison et de l'engagement de service - Prévient de manière proactive le client en cas de problème, de retard ou d'incapacité à honorer l'engagement de service, et recherche une solution pour le client - Informe et effectue un suivi auprès des clients Gestion des demandes - Capte les demandes et les réclamations des clients - Analyse et apporte une résolution ou une réponse appropriée aux problèmes - Contacte, effectue un suivi et tire le bilan (close-the-loop) avec le client - Réalise une première analyse des causes à l'origine du problème et met en œuvre les actions correctives appropriées pour éviter sa réapparition. - Partage les problèmes récurrents avec les partenaires internes concernés afin de trouver des solutions Soutien aux ventes - Saisit les opportunités de vente liées aux commandes, aux demandes et à la gestion du portefeuille client Application et amélioration des méthodes de travail - Applique les standards et les procédures (y compris les règles de contrôle interne, embargos, etc.). - Contribue à l'amélioration continue pour faire progresser les méthodes de travail et la satisfaction des clients



  • Ciudad de México, Ciudad de México Real Time Social A tiempo completo

    Customer Service Representative Position:Work from home (WFH) opportunity available.Responsibilities include:Answering incoming calls and providing excellent customer service- Transferring calls to the right departments or individuals- Taking accurate messages and providing clear information to callers- Maintaining a professional demeanor and strong...


  • México Motorola Solutions A tiempo completo

    **Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...


  • Ciudad de México, Ciudad de México iQor A tiempo completo

    About this Role: We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. Key Responsibilities: As a Customer Service Representative, you will be responsible for handling inbound calls from customers, providing them with exceptional service, and resolving their issues in a timely and professional...


  • Ciudad de México, Ciudad de México EVO Payments Mexico, S. de R.L. de C.V. A tiempo completo

    At EVO Payments Mexico, S. de R.L. de C.V., we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries via various channels, including phone,...


  • México Watlow Electric Manufacturing, Inc. A tiempo completo

    Una oportunidad de crecer con nosotros ¿Disfrutarías trabajar en el acelerado mundo de la tecnología industrial? Si es así, te tenemos una oportunidad sobresaliente para unirte a nuestro Equipo Watlow, donde trabajamos con muchas de las más grandes compañías como líderes en tecnología y soluciones. Estamos generando impactos positivos cada día que...


  • Ciudad de México, Ciudad de México AIG A tiempo completo

    Customer Service RepresentativeAIG Travel GuardAs a Customer Service Representative, you will play a vital role in ensuring our clients receive exceptional support when traveling abroad. Your fluency in Spanish and English will enable you to communicate effectively with clients, providing them with accurate information and assistance when...


  • Ciudad de México, Ciudad de México Bosch A tiempo completo

    Job Summary     Customer Service Representative needed to perform various tasks related to order management, customer support, and logistics coordination. The ideal candidate will have strong communication skills, experience in logistics areas, and knowledge of SAP and Microsoft Office.     Key Responsibilities     • Create order requests after...


  • Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a Customer Service Representative to join our team at 1210 Kyndryl Mexico S. de R.L. de C.V. As a Customer Service Representative, you will be the face and voice of our company, helping customers solve their problems every day.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat Troubleshoot and...


  • Ciudad de México Sofvio A tiempo completo

    We are looking for hundreds of **Customer Service Representatives**! Compensation**:USD3 - 5/hourly.** + Overtime pay (1.5x pay rate) + Holiday pay (up to 2x pay rate) Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, and Uruguay...


  • Ciudad de México, Ciudad de México Motorola Solutions A tiempo completo

    **Job Summary**:We are seeking a skilled Customer Service Representative to join our team at Motorola Solutions. As a Customer Service Representative, you will be responsible for handling inbound calls and resolving complex customer issues related to vehicle recovery and repossession. Your primary goal will be to provide exceptional support to our valued...


  • Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a Customer Service Representative to join our team at Kyndryl. As a Customer Service Representative, you will be the face and voice of our company, helping customers solve their problems every day.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatTroubleshoot and resolve customer issues in a...


  • Ciudad de México, Ciudad de México Allianz Partners A tiempo completo

    We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Allianz Partners. As a key member of our customer service team, you will be responsible for handling inbound calls and providing timely and accurate information to our customers.Key responsibilities include:Developing a comprehensive knowledge of our...


  • Ciudad de México, Ciudad de México Ford Motor Company A tiempo completo

    Exceptional Customer Service at Ford CreditWe are seeking a skilled Customer Service Representative to join our team at Ford Credit. As a representative, you will be responsible for providing top-notch customer service to our clients, navigating multiple systems to resolve various phone calls related to vehicle financing or leasing.Key Responsibilities:Build...


  • Ciudad de México, Ciudad de México TTEC A tiempo completo

    Customer Service Representative OpportunityWe're seeking a skilled and compassionate Bilingual Customer Service Representative to join our team. As a remote customer experience representative, you'll play a vital role in delivering exceptional customer service and support.About the RoleAs a Spanish-English Customer Support Specialist, you'll be responsible...


  • Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at 1210 Kyndryl Mexico S. de R.L. de C.V. As a Customer Service Representative, you will be the face and voice of our company, helping customers solve their problems every day.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat...


  • Ciudad de México, Ciudad de México RH Aliats A tiempo completo

    We are currently seeking a highly skilled Customer Service Representative to join our team at {company}.In this role, you will be responsible for handling customer inquiries and resolving issues in a prompt and professional manner. You will also be working closely with our sales team to provide exceptional customer service and...


  • Ciudad de México, Ciudad de México Ria A tiempo completo

    Ria is seeking a highly skilled Customer Service Representative to play a critical role in ensuring the satisfaction of our valued customers. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.As a Customer Service Representative, you will respond promptly to...


  • Ciudad de México, Ciudad de México Ford Motor Company A tiempo completo

    Empowering Customer RelationshipsFord Credit seeks a Customer Service Representative to excel in building customer relationships and brand advocates. This role involves navigating multiple systems to resolve varied phone calls related to vehicle financing or leasing, ensuring exceptional customer satisfaction.Key Responsibilities:Provide honest, expert, and...


  • Ciudad de México, Ciudad de México Ria A tiempo completo

    We are seeking a highly skilled Customer Service Representative to play a critical role in ensuring the satisfaction of our valued customers at Ria. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.As a Customer Service Representative, you will respond promptly to...


  • México Flex LTD A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...