Customer Success Administrator

hace 2 semanas


Monterrey, México Teletrac Navman A tiempo completo

This role will provide high level of support to the United States Customer Success Specialist Team and Top Bronze Accounts. Customer Success Administrator handles transactional tasks for Platinum and Gold segments, to allow Customer Success Specialist (CSS) to focus on Growth and Adoption. At the same time, the role includes to serve as an actual CSS for US Bronze Accounts with ACV that goes from $9,000.00 to $9,999.99, in order to promote growth and adoption for this segment as well.

**Responsibilities and Duties**:

- Address and process Add-On Opportunities for Platinum and Gold Segments.
- Provide high standard contract summaries and account reconciliations for Platinum and Gold Segments.
- Follow up open support cases for Platinum and Gold Segment and report the outcomes to CSS and client.
- Process partial churn requests for Platinum and Gold Segments.
- Promote growth for Top Bronze Accounts assigned by engaging with the customer and understanding the company’s needs, in order to accomplish Upgrade, Add-On and Renewal opportunities, or re-directing Upsell opportunities.
- Address inquiries generated from Bronze Accounts assigned related to contracts, finance and drive account reconciliations as needed.
- Processing partial and full churn for bronze accounts assigned.
- Follow up open support cases for bronze accounts assigned.

**Required Skills / Qualifications**:

- 1+ year experience in administrator role.
- Strong written and verbal communication skills with the ability to communicate effectively at all levels.
- Prior experience using Sales Force (or similar CRM) and SAP.
- Intermediate level Excel skills.
- Ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable
- Positive and enthusiastic approach and attitude, with Strong organisational and interpersonal skills
- Customer relationship and conflict management skills
- Methodical and disciplined approach to problem solving

**WHO IS VONTIER



  • Monterrey, México CEMEX A tiempo completo

    The Customer Success Advisor manages the service delivery to Arkik customers, and the relationship with the customer in regards of assuring that the services offered by Arkik are delivered flawlessly and commitments are met in accordance to service agreements to assure customer retention and willingness to continue growing their business with the help of...


  • Monterrey, México Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...


  • Monterrey, México CEMEX A tiempo completo

    Ensure the deployment of Arkik's Ready Mix Suite offering from prospecting support, to solution implementation, operational continuity and customer success using Arkik's Ready Mix Suite._ **Main Responsibilities**: - _Validate the physical-electromechanical conditions of the plant "Revision of dosing plants" prior to the implementation of Arkik with a...


  • Monterrey, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Monterrey, Nuevo León**: ¿Quiénes somos? - Somos una empresa 100% mexicana holding de diferentes marcas, productos, tecnología y conceptos para la industria del entretenimiento a nível internacional, nos distinguimos por ser innovadores, cuidar de quienes colaboramos y brindar un adecuado balance de vida...


  • Monterrey, México SKIDATA A tiempo completo

    SKIDATA Group, headquartered in Salzburg, Austria, is a global leader in access control solutions. Almost 10,000 SKIDATA systems guarantee quick and secure access for people and vehicles in: ski regions, shopping centers, major airports, cities, sport stadiums, fairand amusement parks. The foundation of SKIDATA’s success is on the one hand based on the...


  • Monterrey, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Monterrey, Nuevo León**: **¿Quiénes somos?** - Somos una empresa 100% mexicana holding de diferentes marcas, productos, tecnología y conceptos para la industria del entretenimiento a nível internacional, nos distinguimos por ser innovadores, cuidar de quienes colaboramos y brindar un adecuado balance de vida...

  • Customer Success

    hace 6 días


    Monterrey, México INDUSTRIAS A tiempo completo

    Requisitos: - Titulado - Ingles Experiência: - Promoción del programa de Factoraje - Soporte técnico a proveedores - Afiliación de proveedores - Formación y entrega de expedientes - Elaboración de contratos Ofrecemos: - Fondo de ahorro - Bonos de Despensa - Aguinaldo - Vacaciones - Seguro de vida - IMSS - Infonavit - Seguro de Gastos médicos...

  • Customer Success

    hace 4 semanas


    Monterrey, México Nufi A tiempo completo

    **Bond** es una empresa que conecta oportunidades con talento. Estamos en constante de búsqueda de jóvenes y universitarios con ganas de aprender y adquirir conocimientos. Si eres egresado de carreras, ya tienes experiência en atención a clientes y te gustaría ampliar tu experiência del área, nosotros te ayudamos a encontrarla. **Nufi **es una...


  • Monterrey, México Transplace de Mexico Global A tiempo completo

    **About the Role** This role, in our Monterrey center of excellence, is responsible for operational success with one or more of our Canadian customers. This includes making sure freight is delivered on-time and efficiently. - Manage day-to-day aspects of booking, shipping, tracking - Secure capacity for loads - Contact carrier to obtain status of...


  • Monterrey, México Vdart Inc A tiempo completo

    Overview **Job title : Windows / VMware Administrator** **Location : Monterrey, Mexico** **Responsibilities**: - Adhering to SLAs - Mentoring / Training Team Members - Handling tickets / requests - Perform root cause analysis - Troubleshooting technical issues - Defining processes and ensuring that the processes are adhered to - Oversees and is...

  • Sccm System Administrator

    hace 4 semanas


    Monterrey, México STAND 8 A tiempo completo

    STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta, New York, Raleigh, and more. We are seeking a Senior SCCM / Windows 10 System Administrator who will be accountable for supporting user computing strategy, solution services, experience roadmap, and implementation plans to enhance...


  • Monterrey, México ZF Group A tiempo completo

    Req ID MSSC Monterrey 2, Mexico Company Overview  ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and...


  • Monterrey, México Shipkraken A tiempo completo

    Estamos **innovando la logística** y esto lo hemos logrado **gracias a un equipo de personas visionarias, con ganas de crecer y cambiar el mundo**. En **Skydropx** encontrarás un espacio para desarrollar tu carrera dentro de un ambiente laboral **dinámico, ambicioso y multicultural**. **Tus retos en el equipo serán**: - Responsable de mandar campañas...


  • Monterrey, México Shipkraken A tiempo completo

    Estamos **innovando la logística** y esto lo hemos logrado **gracias a un equipo de personas visionarias, con ganas de crecer y cambiar el mundo**. En **Skydropx** encontrarás un espacio para desarrollar tu carrera dentro de un ambiente laboral **dinámico, ambicioso y multicultural**. **KAM JR** **Tus retos en el equipo serán**: - Gestionar...

  • Customer Service Rep I

    hace 4 semanas


    Monterrey, México Terex A tiempo completo

    Description : Position Ov erview: This position is responsible for day-to-day execution of all areas of customer service and sales support, including call center participation, pre-sales inquiries, quoting/order entry, issues resolution, and sales reporting. The Customer Experience Representative is expected to demonstrate advance knowledge of...


  • Monterrey, México JumpCloud A tiempo completo

    **All roles at JumpCloud are Remote unless otherwise specified in the Job Description.** **About JumpCloud** JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by...


  • Monterrey, México Uber Freight A tiempo completo

    This role, in our Monterrey center of excellence, is responsible for operational success with one or more of our US customers. This includes making sure freight is delivered on-time and efficiently. - Use the Transportation Management System (TMS) to its fullest potential to facilitate the lifecycle of an order and actively manage on-time performance and...


  • Monterrey, México Celestica A tiempo completo

    Provides direct & indirect supervision to subordinate managers and employees performing diverse roles within large sites. Work is guided by broad site objectives and corporate policy. Work requires developing solutions, precedents, and/or policies. Receives assignments in the form of objectives and sets goals to achieve objectives. Establishes long-term...


  • Monterrey, México Celestica A tiempo completo

    Provides direct & indirect supervision to subordinate managers and employees performing diverse roles within large sites. Work is guided by broad site objectives and corporate policy. Work requires developing solutions, precedents, and/or policies. Receives assignments in the form of objectives and sets goals to achieve objectives. Establishes long-term...


  • Monterrey, México Epicor A tiempo completo

    The Job: We're looking for a Renewal Sales Representative, Associate to join our dynamic team. In this role, you'll be responsible for reaching out to existing customers to secure license and product renewals, all while maintaining accurate records in our CRM system. What you will be doing: Achieve quota by selling license/product renewal by phone...