End User Support Specialist

hace 2 semanas

Guadalajara, México Shipping & Logistics Company A tiempo completo

_**OEC Group offers competitive salary, great benefits, opportunities for professional growth and so much more**_

**What We're Looking For...**
- L3 **Level Engineer **to join our IT helpdesk support team to provide technical support to end users. _**The position is 100% onsite, in our Guadalajara, Jalisco office.**_
- At least 2-5 years experience working in an IT helpdesk role providing technical assistance to remote and on-site end users.
- Excellent verbal and written communication in English, patience and customer service skills.
- **This position requires 100% onsite availability.**:

- Ability to commute/relocate:44130, Guadalajara, Jal.: Reliably commute or planning to relocate before starting work (required)

**Please send your resume in English.**

**About OEC Group**

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.

**About the Position**

**Essential Duties & Responsibilities**: _Other duties may be assigned._
- Performs local/remote troubleshooting support through diagnostic techniques and pertinent questions.
- Determines the best solution based on the issue and details provided by customers.
- Develops SOPs based on management/engineering team’s request.
- Creates training manuals and user guides for IT solutions.
- Improves ticket handling efficiency.
- Installs, modifies, repairs, and cleans up computer hardware and software.
- Provides technical assistance and supports related to computer systems, hardware, or software.
- Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

**Work Schedule**

GDL Office 8:00 am - 5:00 pm CST

**Qualifications**

The requirements listed below are representative of the knowledge, skill, and/or ability required. _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Advanced knowledge on Windows Operating Systems
- Administrative experience in Office 365
- Helpdesk support using ticket systems (Remedy, Freshdesk, etc)
- Should possess strong time management skills as well as the ability to multi-task
- Able to communicate in English (written and verbal skills)
- Should have experience utilizing PowerShell scripting

**Education & Experience**
- Bachelor’s Degree in Computer Engineering, Information Technologies or in IT related majors.

**Salary**

30,000 to 50,000

**Perks & Benefits of OEC Group**
- **Law benefits **(IMSS, IFONAVIT/FONACOT, 15 days aguinaldo)
- **After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes**:_
- Individual Health Insurance Coverage (Medical, Dental and Vision)
- Vacation, Personal and Floating Days
- Bi-Annual performance review with opportunities for a salary adjustment and/or bonus (contingent upon company financials and on-the-job performances)
- Monthly food vouchers.

**COVID-19 Policy**

OEC Group has implemented a COVID-19 vaccine mandate for all employees and new hires. After receiving a conditional offer, OEC Group will request proof of vaccination or an upcoming scheduled appointment.

**OEC Group is an Equal Opportunity Employer.**

**Salary**: $30,000.00 - $50,000.00 per month

Ability to commute/relocate:

- 44150, Guadalajara, Jal.: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- helpdesk ticket support: 1 year (required)
- Office 365 troubleshooting: 1 year (required)
- Windows operating systems troubleshooting: 1 year (required)

**Language**:

- Fluent English (required)

Work Location: One location

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