IT Help Desk

hace 2 meses


Guadalajara, México Intugo A tiempo completo

Leading company in the airport industry is looking for a Helpdesk to collaborate in its IT operation.

Essential job duties/responsibilities:

- Assists other technicians in supporting end user issues and may provide coordination for project related activities.
- Documents all pertinent end user information and nature of problem or issues, records the information in an online ticket to ensure requests are resolved in a timely fashion.
- Determines from computer user the nature of problem, determine whetherproblem is caused by hardware such as printer, cables or telephone, formulates diagnosis and assist users through problem solving steps.
- Maintains technical and support (knowledge articles) documentation for all systems supported.
- Provides level 2 support as needed to address user related issues.
- May perform basic networking or security administration tasks such as deploying firewall rules and creating routes on existing systems.

**Requirements**:

- 3+ years of experience in similar position.
- Hands-on experience in Microsoft suite: Active Directory, Office 365, Teams
- English language proficiency both verbal and written.
- Related professional career (preferred)

**Benefits**:

- Law and higher benefits
- 100% payroll position

Join the team


  • Service Desk

    hace 1 mes


    Guadalajara, México IT-Seekers A tiempo completo

    We are looking your talent as a service desk it is a bilingual and on site possition **Job description**: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving...

  • Help Desk Analyst

    hace 3 días


    Guadalajara, México Quantum Storage Mexico S. de R.L. de C.V A tiempo completo

    You’re joining a team of exceptional leaders and individuals who strive for growth and improvement across our business. The information team plays a crucial role in the success of our organization, and you’ve got a passion for ensuring both our business and customers are protected by creating and improving world-class programs and products. Job...

  • Service Desk

    hace 1 mes


    Guadalajara, México IT-Seekers A tiempo completo

    We are looking your talen as a service desk it is a bilingual and on site possition **Job description**: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving...


  • Guadalajara, México Cognizant A tiempo completo

    **We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...

  • Help Desk Analyst

    hace 4 semanas


    Guadalajara, México Fair Trade Outsourcing A tiempo completo

    Somos una compañía transnacional con operaciones en México, Ghana, Filipinas y Estados Unidos. Nuestras oficinas en México están ubicadas en Concentro, en Zapopan, Jalisco. **IT SUPPORT | HELP DESK ANALYST** BENEFICIOS - **Horario: lunes a viernes 8:00am - 5:00pm (1 hora de comida)**: - ** Salario base $20,000 nominales al mes**: - Fondo de ahorro -...


  • Guadalajara, México Sanmina A tiempo completo

    Help Desk Coordinator 2 Help Desk Coordinator 2 Education : Bachelor in Computer Information Systems, Engineering, Technician , Computer Applications or equivalent. Experience : Experience in call center or customer service environments Account Administration experience is a plus. Conocimientos : Strong...

  • IT Manager

    hace 1 mes


    Guadalajara, México PMG GDL A tiempo completo

    Descripcion del puesto: **Responsabilidades**: - Funcionar como primer punto de contacto para clientes internos, performar troubleshooting remoto usnado técnicas de diagnostico y haciendo preguntas relevantes. - Determinar la mejor solucion basado en la informacion que se provee tanto para encontrar la solucion o escalar a IT manager Help Desk - Acompañar...


  • Guadalajara, Jalisco, México Sanmina A tiempo completo

    Help Desk Coordinator 2Help Desk Coordinator 2 Education : Bachelor in Computer Information Systems, Engineering, Technician , Computer Applications or equivalent. Experience :Experience in call center or customer service environments Account Administration experience is a plus. Conocimientos :Strong troubleshooting skills. Basic knowledge of printers,...


  • Guadalajara, México Sanmina A tiempo completo

    Job Description Help Desk Coordinator 2 Help Desk Coordinator 2 Education :  Bachelor in Computer Information Systems, Engineering, Technician , Computer Applications or equivalent. Experience : Experience in call center or customer service environments  Account Administration experience is a plus. Conocimientos : Strong...


  • Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...


  • Guadalajara, México PMG GDL A tiempo completo

    **Responsabilidades**: - Funcionar como primer punto de contacto para clientes internos, performar troubleshooting remoto usnado técnicas de diagnostico y haciendo preguntas relevantes. - Determinar la mejor solucion basado en la informacion que se provee tanto para encontrar la solucion o escalar a IT manager Help Desk - Acompañar al cliente por el...

  • Soporte Técnico

    hace 4 semanas


    Guadalajara, México Farmacia Guadalajara A tiempo completo

    **¡Únete a nuestra gran Familia Farmacias Guadalajara!** Somos una empresa orgullosamente mexicana con 80 años en el mercado. Nuestros valores y disciplina nos llevaron a formar parte de la Bolsa Mexicana de valores desde el año de 1997. Aprendemos de nuestros clientes en cada rincón del país y evolucionamos continuamente. Nos mantenemos a la...

  • Soporte Técnico

    hace 4 semanas


    Guadalajara, México Farmacia Guadalajara A tiempo completo

    **¡Únete a nuestra gran Familia Farmacias Guadalajara!** Somos una empresa orgullosamente mexicana con 80 años en el mercado. Nuestros valores y disciplina nos llevaron a formar parte de la Bolsa Mexicana de valores desde el año de 1997. Aprendemos de nuestros clientes en cada rincón del país y evolucionamos continuamente. Nos mantenemos a la...

  • IT Services Desk

    hace 1 mes


    Guadalajara, México Tata Consultancy Services (TCS) A tiempo completo

    Tata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model. We are hiring: IT Services Desk Send Your Resume...

  • Help Desk:: Gdl, Minerva

    hace 4 semanas


    Guadalajara, México Dresden Partners A tiempo completo

    **Descripción**: En Dresden Partners buscamos tu talento como Service Desk L1 | Help Desk | GDL (Zona Minerva) Somos una consultoría especializada en web technology, mobile and software development, servicios near-shore staffing, tech international y local tech sourcing trabajamos para proyectos internacionales para otorgar servicios...

  • Soporte Técnico Ti

    hace 4 semanas


    Guadalajara, México Farmacia Guadalajara A tiempo completo

    **¡Únete a nuestra gran Familia Farmacias Guadalajara!** Somos una empresa orgullosamente mexicana con 80 años en el mercado. Nuestros valores y disciplina nos llevaron a formar parte de la Bolsa Mexicana de valores desde el año de 1997. Aprendemos de nuestros clientes en cada rincón del país y evolucionamos continuamente. Nos mantenemos a la...

  • Help Desk Associate

    hace 1 día


    Guadalajara, México NTT DATA A tiempo completo

    **Req ID**: 243882 We are currently seeking a Help Desk Associate - Part Timer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users' requests regarding computer systems. -...

  • Help Desk Associate

    hace 24 horas


    Guadalajara, México NTT DATA A tiempo completo

    **Req ID**: 243884 We are currently seeking a Help Desk Associate - Part Timer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users' requests regarding computer systems. -...

  • Help Desk Associate

    hace 1 día


    Guadalajara, México Hashmap A tiempo completo

    **Req ID**:243882 We are currently seeking a Help Desk Associate - Part Timer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users’ requests regarding computer systems. -...

  • Help Desk Associate

    hace 3 días


    Guadalajara, México Hashmap A tiempo completo

    **Req ID**:243884 We are currently seeking a Help Desk Associate - Part Timer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users’ requests regarding computer systems. -...