Technical Consulting Engineer

hace 7 días

Ciudad de México Cisco Systems A tiempo completo

Are you pre-wired to understand what customers WANT and what they NEED to deliver business outcomes quickly? Can you do this in an environment that handles 1.4 million calls per year - in 17 languages - from customers in 180 countries? Do you Achieve Results? Think Analytically? Handle Conflict and Customer Experience? Make Decisions with Critical Thinking? You may be a Cisco Customer Support Engineerand we have the People Deal for you

WHO YOU'LL WORK WITH

Strategically positioned within Cisco's Technical Assistance Center (TAC), Architecture Team is a team of best-in-class technical experts whose primary focus is the behavior (or misbehavior) of the Network Operating System (specifically IOS, IOS-XE and NX-OS) and a depth understanding of the Network Operating System, while delivering the best possible customer experience. Aligned to three geographic regions, and converging into one global, borderless TAC, we are the first to be confronted by challenges and issues with new equipment and tools in the field. We provide tireless support to our customers, partners, account teams, and other TAC engineers. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none

WHAT YOU'LL DO

The Customer Support Engineer is the connection to Cisco customers and builds effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued.- Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction.
- Shares knowledge to build relationships, and effectively troubleshoots problems both alone and as part of a team.
- Reverse engineering analysis, identification and documentation for unexpected behaviors in Cisco devices running IOS, IOS-XE and NX-OS.
- Interaction and collaboration with other TAC Technology teams.

WHO YOU ARE
- CCNA or equivalent level of demonstrated networking knowledge.
- Understanding of Overall Computer Architecture.
- C Debugging and data structures knowledge.
- Netconf, Restconf, Yang, GNMI basic/intermediate knowledge.
- Understanding of Virtualization Technologies (ESXi, KVM, Docker, etc).- Linux/Unix file system knowledge.
- Commitment and ability to resolve complex technical problems, multitask, and be dedicated to customer success.
- English fluency.
- Excellent verbal and written communication skills.
- Crisis management skills and ability to handle critical customer issues.
- 2+ years of experience in technical support, computer networking-related problem solving, critical thinking, and troubleshooting, interacting with customers, partners and account teams.
- Proactivity to investigate new technologies, new issues and develop initiatives to impact daily basis tasks.
- Ability to clearly and concisely articulate both technical and non-technical concepts.
- Excellent time management, follow-through, and attention to detail.
- Outstanding customer service skills.

DESIRED QUALIFICATIONS
- CCNP R&S certification or equivalent.
- Strong knowledge in Virtualization Technologies deployment and troubleshooting.
- Proficient in one or more Programming languages (Python, C, C++).
- Proficient in one or more Public Clouds (GCP, AWS, Azure).
- Troubleshooting experience with Operating Systems such as IOS, IOS-XE or NXOS.
- Bachelor of IT Degree or similar.

Why Cisco?

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading th

  • Technical Consulting Engineer

    hace 1 día

    Ciudad de México Cisco Systems A tiempo completo

    **What You’ll Do** - As a Customer Experience Technical Consulting Engineer Intern, you will work on innovative technology with a keen focus on enabling Cisco’s global customers to achieve successful business outcomes. You will collaborate with and learn from industry-leading engineers. At Cisco, we value your ideas and perspective. We encourage you to...

  • Technical Consulting Director

    hace 3 semanas

    Ciudad de México, Ciudad de México Salesforce A tiempo completo

    Transform business operations with our team of expert consultants at Salesforce.We're seeking a highly skilled Technical Consulting Director to join our Global Delivery Centre (GDC) team. This is an exceptional opportunity to lead and train technical consulting teams in delivering strategic engagements that define transformational opportunities and execution...

  • Technical Consulting Engineer

    hace 1 día

    Ciudad de México Cisco Systems A tiempo completo

    Cisco seeks a Technical Consulting Engineer in Unified Communications technology to join some of the industry's brightest minds in developing and deploying today's most sophisticated Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. This...

  • Technical Consulting Engineer

    hace 1 día

    Ciudad de México Cisco Systems A tiempo completo

    **Why You'll Love Cisco** Do you have what it takes? CX (Customer Experience) Organization at Cisco is a team of world-class technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results,...

  • Manager, Technical Consulting

    hace 4 semanas

    Ciudad de México Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Salesforce Technical Consulting Leadership Role

    hace 3 semanas

    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    Job OverviewSalesforce, Inc. is currently seeking a Manager, Technical Consulting to join our Global Delivery Centre (GDC) team.Key ResponsibilitiesManage, train, and mentor technical consultants and solution consultants to implement successful customer deployments.Work with agile scrum teams to build complex business processes using Industry Cloud...

  • Technical Consulting Engineer

    hace 1 día

    Ciudad de México Cisco Systems A tiempo completo

    **What You'll Do** Our Customer Experience (CX) Technical Assistance Center (TAC) is a team of an extraordinary group of technical specialists whose #1 focus is to help our customers keep their networks and Cisco solutions operating smoothly and efficiently while delivering the best possible customer experience. This is achieved and measured through the...

  • Technical Consulting Engineer

    hace 1 día

    Ciudad de México Cisco Systems A tiempo completo

    Why you'll love Cisco We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic...

  • Consulting Engineer

    hace 3 días

    Ciudad de México Cisco Systems A tiempo completo

    The CX (Customer Experience) Delivery Centers provides flexible and innovative ways to help meet customer needs while improving profitability for Customer Experience delivery teams. CX Centers highly technical, global resources support customer engagements in all theaters acting as a seamless delivery partner to Customer Experience theatre teams. These...

  • Network Consulting Engineer Security

    hace 4 meses

    Ciudad de México, CDMX Evcon Group A tiempo completo

    **Network Consulting Engineer Security** **Responsabilidades**: - Implementación de equipos de red con enfoque en tecnologías de seguridad - Apoyo en elaboración de maquetas de diferentes tecnologías de red, principalmente seguridad. - Elaboración de documentación, memorias técnicas, reportes de fallas, planes de trabajo, entre otros. - Apoyo en...

  • Manager, Technical Consulting

    hace 4 meses

    Ciudad de México, CDMX Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Wireless Technical Consulting Engineer

    hace 1 día

    Ciudad de México Cisco Systems A tiempo completo

    Wireless Support Engineer The TAC Wireless teamwork on complex, challenging issues with some of Cisco's top customers. It's a great opportunity to master the latest technology and products while working with a technically diverse and supportive team. Grow your skills in a dynamic, team-oriented environment and join some of the industry's brightest minds in...

  • Manager, Technical Consulting

    hace 2 meses

    Ciudad de México, CDMX Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Manager, Technical Consulting

    hace 1 mes

    Ciudad de México, CDMX Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Technical Consulting Engineer

    hace 6 meses

    Ciudad de México Cisco Systems A tiempo completo

    WHO YOU'LL WORK WITH Customer Experience (CX) is a team of outstanding technical guides whose #1 focus is to deliver best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through outstanding financial results,...

  • Salesforce Technical Consulting Team Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    About SalesforceSalesforce, Inc. is a global leader in customer relationship management solutions.We are currently seeking an experienced Salesforce Professional to join our team as a Manager, Technical Consulting.Job Description:Company OverviewSalesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that...

  • Technical Consulting Engineer

    hace 3 meses

    Ciudad de México, CDMX Cisco Systems A tiempo completo

    **The Business Entity**: **- Cisco’s Technical Assistance Center is team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding business outcomes for our customers and partners including industry...

  • Technical Consulting Engineer: Empowering Global Networks

    hace 2 meses

    Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completo

    About the RoleWe're seeking a talented Technical Consulting Engineer to join our Global Technical Center in the Customer Experience - Support Services organization. This role will play a key part in helping customers deploy and operate their networks, applying techniques to ensure efficient operation of Cisco solutions.As a member of this team, you'll be...

  • Technical Consulting Engineer

    hace 1 día

    Ciudad de México Cisco Systems A tiempo completo

    **What You’ll Do** As a Customer Experience Technical Consulting Engineer, you will work on leading-edge technology with a keen focus on enabling Cisco's global customers to achieve successful business outcomes. You will collaborate with and learn from industry-leading engineers. At Cisco, we value your ideas and perspective. We encourage you to innovate...

  • Technical Consulting Engineer

    hace 1 día

    Ciudad de México Cisco Systems A tiempo completo

    Customer Experience is a team of extraordinary technical experts whose #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience. Your success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction...