Customer Success Administrator
hace 5 meses
This role will provide high level of support to the United States Customer Success Specialist Team and Top Bronze Accounts. Customer Success Administrator handles transactional tasks for Platinum and Gold segments, to allow Customer Success Specialist (CSS) to focus on Growth and Adoption. At the same time, the role includes to serve as an actual CSS for US Bronze Accounts with ACV that goes from $9,000.00 to $9,999.99, in order to promote growth and adoption for this segment as well.
**Responsibilities and Duties**:
- Address and process Add-On Opportunities for Platinum and Gold Segments.
- Provide high standard contract summaries and account reconciliations for Platinum and Gold Segments.
- Follow up open support cases for Platinum and Gold Segment and report the outcomes to CSS and client.
- Process partial churn requests for Platinum and Gold Segments.
- Promote growth for Top Bronze Accounts assigned by engaging with the customer and understanding the company’s needs, in order to accomplish Upgrade, Add-On and Renewal opportunities, or re-directing Upsell opportunities.
- Address inquiries generated from Bronze Accounts assigned related to contracts, finance and drive account reconciliations as needed.
- Processing partial and full churn for bronze accounts assigned.
- Follow up open support cases for bronze accounts assigned.
**Required Skills / Qualifications**:
- 1+ year experience in administrator role.
- Strong written and verbal communication skills with the ability to communicate effectively at all levels.
- Prior experience using Sales Force (or similar CRM) and SAP.
- Intermediate level Excel skills.
- Ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable
- Positive and enthusiastic approach and attitude, with Strong organisational and interpersonal skills
- Customer relationship and conflict management skills
- Methodical and disciplined approach to problem solving
**WHO IS VONTIER
-
Customer Success Administrator
hace 5 meses
Monterrey, México TeletracNavman A tiempo completo**As a Customer Success Administrator, you will provide a high level of support to the Australia and New Zealand Customer Success Specialist Teams and allsegments of customers within the ANZ** **region. You will handle transactional tasks for all customer segments, to allow our Customer Success Specialists (CSS) to focus on growth and...
-
Customer Success Administrator
hace 2 meses
Monterrey, México Teletrac Navman A tiempo completoThis role will provide high level of support to the United States Customer Success Specialist Team and Top Bronze Accounts. Customer Success Administrator handles transactional tasks for Platinum and Gold segments, to allow Customer Success Specialist (CSS) to focus on Growth and Adoption. At the same time, the role includes to serve as an actual CSS for US...
-
Customer Success Administrator
hace 2 semanas
Monterrey, Nuevo León, México Teletracnavman A tiempo completoAs a Customer Success Administrator, you will provide high support to the Australia and New Zealand Customer Success Specialist Teams and all customer segments within the ANZ region.Responsibilities:Provide high standard contract summaries and account reconciliations for customers.- Follow up open support cases for customers and report the outcomes to CSS...
-
Customer Success Coordinator
hace 4 semanas
Monterrey, Nuevo León, México Teletrac Navman A tiempo completoJob Title: Customer Success AdministratorThis role will provide high-level support to the United States Customer Success Specialist Team and Top Bronze Accounts. The Customer Success Administrator will handle transactional tasks for Platinum and Gold segments, allowing the Customer Success Specialist (CSS) to focus on growth and adoption. Additionally, the...
-
Customer Success Team Leader
hace 1 mes
Monterrey, México Teletrac Navman A tiempo completoJoin our dynamic Customer Success team as our Customer Success Administration Team Lead! You will lead our global administration team and proactively manage and provide high support to the global Customer Success Team. **WHAT YOU WILL DO** - Drive increased Customer Experience (CX) - Oversee all Customer Success Administrators' activity and compliance. -...
-
Customer Success Team Leader
hace 1 semana
Monterrey, Nuevo León, México Teletrac Navman A tiempo completoAs our Customer Success Administration Team Lead at Teletrac Navman, you will be responsible for leading our global administration team and proactively managing and providing high-quality support to the global Customer Success Team. Your key objective will be to drive increased Customer Experience (CX) and oversee all Customer Success Administrators'...
-
Customer Success Advocate
hace 4 semanas
Monterrey, Nuevo León, México Teletrac Navman A tiempo completoJob Title: Customer Success RepresentativeJob Summary:We are seeking a highly motivated and organized Customer Success Representative to join our team at Teletrac Navman. As a key member of our customer-facing team, you will be responsible for ensuring our Bronze accounts receive exceptional service and support.Responsibilities:Address and resolve incidents...
-
Customer Success Specialist
hace 2 semanas
Monterrey, Nuevo León, México Cemex A tiempo completo**Job Summary:**Ensure the successful deployment of Arkik's Ready Mix Suite through comprehensive support, solution implementation, and ongoing customer success.**Key Responsibilities:**Validate plant conditions prior to Arkik implementation with clients.Provide specialized support services for plant control, including automation failures and system...
-
Customer Success Coordinator
hace 5 meses
Monterrey, México Worldwide Express A tiempo completoThe Customer Success Coordinator is responsible for handling the foundational level operations and day to-day processes for their respective assigned accounts while growing their business. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and...
-
Customer Success Coordinator
hace 2 semanas
Monterrey, Nuevo León, México Worldwide Express A tiempo completoThe Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and...
-
Customer Success Professional
hace 3 semanas
Monterrey, Nuevo León, México Axented A tiempo completoCustomer Success SpecialistAt Axented, we're seeking a highly skilled Customer Success Specialist to join our team. As a key member of our organization, you will play a critical role in ensuring the success and satisfaction of our clients.Key Responsibilities:Develop and maintain strong relationships with our clients to understand their needs and...
-
Customer Success
hace 5 meses
Monterrey, México GoStrategy A tiempo completo¡Únete a nuestro equipo como Customer Success y sé parte de nuestra misión de brindar experiências excepcionales a nuestros clientes en Estados Unidos! En nuestra empresa, nos destacamos como proveedores líderes de dispensadores de combustible, puntos de venta y terminales de servicio. Como Customer Success, tu objetivo principal será asegurar la...
-
Customer Success Manager
hace 3 semanas
Monterrey, Nuevo León, México Pani Energy Inc A tiempo completoAbout Pani Energy IncPani Energy Inc is a pioneering company in the water treatment sector, dedicated to creating innovative solutions for a sustainable future. Our team of experts is passionate about developing cutting-edge technology that helps operators of water treatment facilities optimize their operations, reduce energy consumption, and minimize...
-
Customer Success Advocate
hace 2 semanas
Monterrey, Nuevo León, México Jules A tiempo completo**Job Summary**:At Jules, we are seeking a highly skilled Customer Success Specialist to join our team. This role will focus on delivering exceptional customer support and technical assistance to our clients.
-
Customer Success Coordinator
hace 7 días
Monterrey, Nuevo León, México Wwex Group A tiempo completoJob Summary:The Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with WWEX Group as a whole. The role requires direct collaboration with team members to ensure a smooth start-to-finish experience for customers and adherence...
-
Customer Success Account Manager
hace 3 semanas
Monterrey, Nuevo León, México Microsoft A tiempo completoJob DescriptionAs a Customer Success Account Manager at Microsoft, you will play a critical role in driving customer success and growth. Your primary responsibility will be to build and execute shared plans with customers, managing customer executive relationships through business reviews, strategic escalations, and administration of customer contracts.Key...
-
Operations Manager – Customer Success
hace 1 mes
Monterrey, Nuevo León, México Blue Yonder A tiempo completoAbout the Role:We are seeking a highly skilled Operations Manager – Customer Success to join our team at Blue Yonder. As a key member of our Customer Success organization, you will play a critical role in driving business growth and customer satisfaction.Key Responsibilities:Partner with the CSM team to provide guidance and insights on customer health,...
-
Customer Success Operations Manager
hace 3 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob Summary:We are seeking a highly skilled Operations Manager - Customer Success to join our team at Blue Yonder. As a key member of our Customer Success organization, you will be responsible for providing guidance and insights to our CSM team, leveraging data and analytics to drive business growth, and collaborating with cross-functional stakeholders to...
-
Customer Success Account Manager
hace 6 meses
Monterrey, México Microsoft A tiempo completoBuilds and executes shared plans with customers. Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Enable customers to use their benefits effectively. Provides direction for other members of the Account Team to develop a deep understanding of their customer’s business and...
-
Customer Success Representative
hace 2 meses
Monterrey, México Teletrac Navman A tiempo completo**Responsibilities and Duties**: - Address, document and solve incidents and administrative requirements in a timely matter. - Manage the execution of actions to cover and exceed the customer needs detected. - Periodic review meeting of the comprehensive service levels. - Generate and deliver score card. - Provide high standard contract summaries and...