Customer Success Representative

hace 2 meses


Monterrey, México Teletrac Navman A tiempo completo

**Responsibilities and Duties**:

- Address, document and solve incidents and administrative requirements in a timely matter.
- Manage the execution of actions to cover and exceed the customer needs detected.
- Periodic review meeting of the comprehensive service levels.
- Generate and deliver score card.
- Provide high standard contract summaries and account reconciliations for Bronze Segment.
- Work on Retention and process Partial and Full Churn as needed.
- Promote growth for Bronze Accounts assigned by engaging with the customer and understanding the company’s needs, in order to accomplish Upgrade, Add-On and Renewal opportunities, or re-directing Upsell opportunities.
- Address inquiries generated from Bronze Accounts assigned related to contracts, finance and drive account reconciliations as needed.
- Deeply investigate issues and re-direct situations to appropriate departments when needed.
- 1+ year experience in administrator role.
- Strong written and verbal communication skills with the ability to communicate effectively at all levels.
- Prior experience using Sales Force (or similar CRM) and SAP.
- Intermediate level Excel skills.
- Ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable
- Positive and enthusiastic approach and attitude, with Strong organisational and interpersonal skills
- Customer relationship and conflict management skills
- Methodical and disciplined approach to problem solving

Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. We track, measure and optimise vehicles, equipment and light assets to revolutionize your business with fleet management software.



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