Customer Success Manager Lead
hace 4 semanas
About the Role
We are seeking a Customer Success Manager Lead in Mexico to join our Go-To-Market business team at Wiser Solutions. This position offers a unique opportunity to grow with a company that values smart, down-to-earth people.
Key Responsibilities
- Scoping, communicating, and project managing customer deliverables
- Serving as the primary contact for on-boarding, training, and day-to-day needs for your customer group
- Being an advocate for assigned customers by understanding their business and leveraging Wiser's solutions to help them grow
- Capturing, documenting, quantifying, and communicating customer feedback and risk to relevant teams
- Assisting in creating communal resources and innovating efficient processes to surprise and delight customers while aiding internal teams
- Analyzing customer behavior inside & outside of our solutions to take action to improve customer engagement & retention
- Leading frequent customer meetings & quarterly business reviews bolstered by proactively sourced data-driven analysis
- Working with customers and internal sales teams to grow (upsell and cross-sell) accounts, negotiating customer contracts and renewals, and collaborating with management to create corresponding amendments & statements of work
- Proactively reaching out to customers to identify risk and assess gaps in value realization to therefore take mitigating action with the support of appropriate internal teams
Requirements
- Advanced English skills
- 2-4 years of experience in a customer success manager or similar role
- 2-4 years of professional experience blending customer focus and analytics
- Technical aptitude, intermediate or higher experience with Microsoft Excel, PowerPoint, and Salesforce CRM
- Strong analytical mindset and ability to think 'outside the box'
- Retail industry knowledge preferred
- Strong customer orientation and sense of empathy
- Ability to communicate clearly and effectively
- Business acumen and strategic thinking
- Strong follow-through, organizational abilities, and time management skills
- High degree of attention to detail and self-accountability
- Demonstrated ability to manage multiple large responsibilities simultaneously
- Can-do, positive, and team-oriented attitude
About You
To be successful in this role, you will have 2-4 years of experience in a customer success manager or similar role, along with 2-4 years of professional experience blending customer focus and analytics. You will possess advanced English skills, technical aptitude, and strong analytical and problem-solving skills. Retail industry knowledge is a plus. A strong customer orientation and sense of empathy, combined with excellent communication and interpersonal skills, are essential for success in this position.
What We Offer
As a Customer Success Manager Lead at Wiser Solutions, you can expect a competitive salary of $60,000 - $80,000 per year, depending on your qualifications and experience. Our comprehensive benefits package includes health insurance, retirement plan, and paid time off. Additionally, we offer opportunities for career growth and professional development.
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