Ver más Contraer

Renewals Representative Ii

hace 4 semanas

Ciudad de México Zendesk A tiempo completo

**_Renewals Manager - Global, AMER, EMEA, LATAM, APAC_**

***

**_ Job Description_**

**Are you looking to join a growing team in Customer Success & Renewals or to continue growing your career?**

**Zendesk is the world’s leading Customer Support Platform, and we are growing fast with a game-changing suite of products. We're looking for individuals to focus on growing our large base of existing customers through managing their account renewals.**

**We'd like you to keep developing and will support you in a career to become a Renewals star of the future (for Zendesk hopefully) so we’ll give you everything you need to be successful, from state of the art technology through to detailed training on all things Zendesk and how to put the customer at the center of what you do, the Zendesk way.**

**You will**:

- ** Be a key member of the Global Renewals team, responsible for protecting, renewing & maximizing the company’s recurring revenue and help to drive customer engagement upon renewal.**
- ** Partner with Sales and Customer Success to execute our strategy for renewals and account expansion.**
- ** Responsible for leading and participating in account reviews, risk assessment and mitigation planning, as well as developing renewal strategies on an account level basis.**
- ** Responsible for leading negotiations, customer engagement and ensuring proper escalation happens, also work to orchestrate tight interlock between all internal teams when needed.**
- ** Drive renewals to on-time closure and accurately maintain a Q, Q+1 forecast of assigned renewal opportunities.**
- ** Own and be accountable for the management and forecasting activities for your book of business including managing the commercials and system processes needed to process and book subscriptions.**
- ** Be passionate about making customers succeed while being able to communicate and mitigate risk to resolution.**
- ** Build relations with some of Zendesk’s business Partners by way of meetings through the renewal period.**

**As a team, together, we will need you to**:

- ** Use your exceptional powers of persuasion and negotiation to encourage our customers (at CXO level) to renew their contracts and retain access to our amazing products.**
- ** Have the sort of personality where you can just dust yourself off and move on to the next customer. Let’s be honest, some of these conversations won’t be easy. Don’t worry, we’ve got thousands of customers.**
- ** Be motivated to overachieve on daily, weekly & monthly targets.**
- ** Pick up and assist with some of the critical revenue-generating work that our Account Executives do, freeing up their time to go get more customers for you to renew.**
- ** Keep yourself up to speed with our products, and our competitors. We want your brains. Well not literally, but we want people whose creativity will thrive naturally in a Zen environment.**
- ** Be the face of our Brand and 100% focused to create a best-in-class customer experience.**

***

**You have**:

- ** Ideally have 3-5 years proven experience as a Renewal Manager, Customer Success or in a Commercial Sales role.**
- ** 3 years + proven experience in Sales or Account Management with a focus on negotiating contracts.**
- ** A proven track record in a commercial field working across the Central and Eastern Europe and Middle Eastern regions and markets.**
- ** Fluency in English.**
- ** Solid business knowledge - curious and keen to learn.**
- ** A “can-do” / “winner” attitude, with hunger and a 'self-starter' drive to overachieve and succeed.**
- ** Excellent written and verbal communication skills with internal/external clients.**
- ** Strong numeracy skills.**
- ** Value-based selling.**
- ** Bachelor's or Master's degree or equivalent work experience.**

**What it means to be part of the Zendesk team**:

- ** Play a part in building a new fast-growing renewal motion for Zendesk and carve out a career within the commercial arm of the customer success team.**
- ** A career in the fast lane: Zendesk's hyper growth builds boundless opportunities to progress faster. You will learn by innovating, doing and will be guided quickly to further your career. Top talent flows, fast**
- ** Giving Back: We believe that volunteering our time and energy both improves the community and our camaraderie.**

**Zendesk** builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. **Zendesk** products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.**

**More than 150,000 paid customer accounts in over 150 countries and territories use **Zendesk** products. Based in San Francisco, **Zendesk** has operations in the United States, Europe, Asia, Australia, and South America.**

**Interested in knowing what we do in the community? Check out the **Zendesk Neighbor Foundation**

Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación

  • Renewals Sales Representative

    hace 1 semana

    Ciudad de México, Ciudad de México Nutanix A tiempo completo

    Renewal Sales RepresentativeMexico CityThe OpportunityWe are looking for an accomplished Renewal Sales Representative to help build our International Renewal team and to help our Global customers get maximum value out of their solution and renew on-time across a wide array of Nutanix products.Renewals at NutanixIf you have a passion for working as a team,...

  • Account Renewals Representative

    hace 2 semanas

    Ciudad de México TD SYNNEX A tiempo completo

    **Job Purpose**: Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX is looking for an Account Manager Renewals Jr. who can deliver results and provide exceptional customer service to our partners. In this role, you work with specific, identified accounts. Position owns the daily contact with specific,...

  • Customer Service Representative Ii

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México Motion A tiempo completo

    SUMMARY:Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).JOB DUTIES: Influences Motion Industries' gross profit through...

  • Customer Service Representative II

    hace 1 semana

    Ciudad Apodaca, N.L., México Genuine Parts Company A tiempo completo

    SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). JOB DUTIES: • Places customer orders via telephone,...

  • Account Representative

    hace 1 mes

    México DNV A tiempo completo

    **About us**: We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful...

  • Account Representative

    hace 4 semanas

    México DNV A tiempo completo

    **About us**: We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful...

  • Program Representative

    hace 2 semanas

    Ciudad de México Fortrea A tiempo completo

    I. Job Summary: The Program Representative is responsible for providing administrative and essential operational support to their assigned program(s) within Covance. Programs include but are not limited to, marketing support, reimbursement hotlines, patient assistance programs, Hubs, foundations, safety surveillance programs, case management, and compliance...

  • Program Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Fortrea A tiempo completo

    IJob Summary:The Program Representative is responsible for providing administrative and essential operational support to their assigned program(s) within Covance. Programs include but are not limited to, marketing support, reimbursement hotlines, patient assistance programs, Hubs, foundations, safety surveillance programs, case management, and compliance...

  • Policy Servicing Representative

    hace 1 semana

    Ciudad de México, Ciudad de México CHUBB A tiempo completo

    Enfocado en atender procesos BAU rápidamente, con alta calidad. Esta posición reportará a: Policy Servicing Representative- Issurance Supervisor y tendrá comunicación con sus pares, que reportan a Policy Servicing Representative Issurance Manager: Policy Servicing Rep- Post Issurance Jr, Plain Principales Funciones: Emitir transacciones con...

  • Sales Representative II

    hace 1 semana

    Ciudad de México, Ciudad de México Medtronic A tiempo completo

    Careers that Change LivesA Day in the Life Responsibilities may include the following and other duties may be assigned.Promotes and sells Medtronic's products and services within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets. Responsible for developing, building, and strengthening long-term relationships with...

  • Policy Servicing Representative

    hace 1 mes

    Ciudad de México CHUBB A tiempo completo

    Enfocado en atender procesos BAU rápidamente, con alta calidad. Esta posición reportará a: Policy Servicing Representative- Issurance Supervisor y tendrá comunicación con sus pares, que reportan a Policy Servicing Representative Issurance Manager: Policy Servicing Rep- Post Issurance Jr, Plain  Principales Funciones: Emitir transacciones con...

  • Sales Representative II

    hace 2 días

    Ciudad de México, Ciudad de México Medtronic A tiempo completo

    Careers that Change LivesA Day in the LifeResponsibilities may include the following and other duties may be assigned.Promotes and sells Medtronic's products and services within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets.Responsible for developing, building, and strengthening long-term relationships with...

  • Technical Inside Sales Representative Ii

    hace 1 semana

    Ciudad de México T.D. Williamson, Inc. A tiempo completo

    At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment. - Each day we dedicate ourselves to treating each other, our customers and our community with care and respect._ Inside Sales Representative -...

  • Order Experience Representative, Ii

    hace 3 semanas

    Ciudad de México Zebra Technologies A tiempo completo

    **Remote Work: No** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...

  • Order Experience Representative, Ii

    hace 3 semanas

    Ciudad de México Zebra Technologies A tiempo completo

    **Remote Work: Hybrid** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...

  • HR Shared Services Representative, II

    hace 1 semana

    Ciudad de México, Ciudad de México Zebra A tiempo completo

    Remote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...

  • Order Experience Representative, Ii

    hace 1 semana

    Ciudad de México, Ciudad de México Zebra Technologies A tiempo completo

    Remote Work: NoOverview:At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new...

  • Order Experience Representative, Ii

    hace 1 semana

    Ciudad de México, Ciudad de México Zebra Technologies A tiempo completo

    Remote Work: HybridOverview:At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new...

  • Order Experience Representative, II

    hace 2 semanas

    Ciudad de México, Ciudad de México Zebra A tiempo completo

    Overview: At Zebra, we push the boundaries of what's possible by shaping the future of work on the front line—reimagining how businesses operate and propelling society forward. We are a community of game-changers, creators, and achievers who unite to provide a competitive advantage to the front line of business. At Zebra, you will be seen, heard, valued,...

  • Quality Assurance Associate II

    hace 3 meses

    Ciudad de México Marken A tiempo completo

    Description Title: Quality Assurance Associate II  Job Purpose: The Quality Assurance Associate II (QAA II) is responsible for the oversight and implementation of the Marken Quality Management System (QMS), Marken Standard Operating Procedures (SOPs), processes and policies required to manage and control Marken’s Storage, Distribution and...