Mgr-events I

hace 3 meses

Punta de Mita, México Marriott International, Inc A tiempo completo

**Job Number** 23153964

**Job Category** Event Management

**Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

**CORE WORK ACTIVITIES**

**Managing Event Logistics and Operations**
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
- Uses his/her judgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

**Ensuring and Providing Exceptional Customer Service**
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Makes presence known to customer at all times during this process.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Follows up with customer post-event.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensures hourly employees understand expectations and parameters for event activities.

**Leading Event Management Teams**
- Conducts formal pre
- and post-event meetings as required to review/communicate group needs and feedback.
- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

**Supporting and Coordinating with the Sales and Marketing Function**
- Assists in the sales process and revenue forecasting for customer groups.
- Up-sells products and services throughout the event process.
- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

**Conducting Human Resources Activities**
- Reviews comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Assists in the development and implementation of corrective action plans.
- Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
- Works with the property staff and customers to address operational challenges associated with his/her group.
- Performs other duties as assigned to meet business needs.
- Marriott International is an equal opportunity employer. We belie

  • Mgr-events I

    hace 3 meses

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 23121577 **Categoría de Empleo** Event Management **Ubicación** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que ofrece igualdad de...

  • Mgr-events I

    hace 3 meses

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 23135443 **Job Category** Event Management **Location** The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for preparing all event documentation and coordinates with Sales,...

  • Mgr-Sales I Weddings

    hace 2 semanas

    Punta Mita, México Marriott A tiempo completo

    Job Number 24161944Job Category Sales & MarketingLocation The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over...

  • Mgr-banquets I

    hace 3 semanas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Job Number** 24157006 **Job Category** Event Management **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Directs and motivates team while personally assisting in providing high quality service...

  • Mgr-Banquets I

    hace 1 semana

    Punta de Mita, México Marriott International A tiempo completo

    Job Number 24157006Job Category Event ManagementLocation The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYDirects and motivates team while personally assisting in providing high quality service based on requirements and standards....

  • Mgr-Sales I Weddings

    hace 2 semanas

    Punta de Mita, México Marriott A tiempo completo

    Job Number 24161944Job Category Sales & MarketingLocation The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over...

  • Mgr-Restaurant I

    hace 4 meses

    Punta Mita, México Marriott International A tiempo completo

    JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial...

  • Mgr-sales I

    hace 4 meses

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Job Number** 24067714 **Job Category** Sales & Marketing **Location** W Punta de Mita, Km 8.5 Carretera Punta de Mita, Punta de Mita, Nayarit, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is accountable for proactively soliciting and handling sales...

  • Mgr-restaurant I

    hace 3 meses

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Job Number** 23196790 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and Room Service, if...

  • Mgr-sales I

    hace 2 semanas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 24161944 **Categoría de Empleo** Sales & Marketing **Ubicación** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que ofrece igualdad de oportunidades....

  • Mgr-restaurant I

    hace 4 meses

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 23055504 **Categoría de Empleo** Food and Beverage & Culinary **Ubicación** W Punta de Mita, Km 8.5 Carretera Punta de Mita, Punta de Mita, Nayarit, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que ofrece...

  • Mgr-sales I

    hace 4 meses

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Job Number** 23055633 **Job Category** Sales & Marketing **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is accountable for proactively soliciting and handling sales opportunities. Ensures...

  • Mgr-sales I Weddings

    hace 2 semanas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Job Number** 24161944 **Job Category** Sales & Marketing **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is accountable for proactively soliciting and handling sales opportunities....

  • Mgr-Sales I Weddings

    hace 2 semanas

    Punta de Mita, México Marriott International A tiempo completo

    Job Number 24161944Job Category Sales & MarketingLocation The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly...

  • Mgr-events I

    hace 4 meses

    Ciudad de México Marriott International, Inc A tiempo completo

    **Número de Empleo** 23091757 **Categoría de Empleo** Event Management **Ubicación** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos...

  • Mgr-Sales I Weddings

    hace 1 semana

    Punta de Mita, Nayarit, Mexico, 63734 Marriott A tiempo completo

    Job Number 24161944Job Category Sales & MarketingLocation The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over...

  • Rooms Controller

    hace 2 meses

    Punta de Mita, México Conrad Punta de Mita A tiempo completo

    DescriptionA Rooms Controller supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Rooms Controller, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...

  • Internships - Conrad Punta de Mita

    hace 3 meses

    Punta Mita, México Hilton A tiempo completo

    Internships - Conrad Punta de Mita ( Job Number: HOT0AS6D) Work Locations :Conrad - Punta de MitaCarretera Punta MitaSayulita Km 2Litibu63734 * This Internship program is only for students of Hospitality Careers or similar * Available Areas: Front Office, F&B, Engineering, Housekeeping, SPA, Culinary, Human Resources, Finance and Events & Banquets ...

  • Front Office Supervisor

    hace 3 semanas

    Punta de Mita, México Conrad Punta de Mita A tiempo completo

    DescriptionA Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.What will I be doing?As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers...

  • Director of Human Resources

    hace 4 meses

    Punta Mita, México Hilton A tiempo completo

    Director of Human Resources( Job Number: HOT0AN7Z) Work Locations :Conrad - Punta de MitaCarretera Punta MitaSayulita Km 2Litibu63734 A Director of Human Resources will manage Human Resources related activities including succession planning, talent management, recruitment, learning and development and training, performance management, compensation...