O365 Junior Support Analyst

hace 4 semanas


Ciudad de México CDMX Zurich Insurance A tiempo completo

#ZCC is currently hiring a:
**O365 Junior Support Analyst**

Our opportunity

**Office 365 Junior Support Analyst**

Become a part of Office 365 team located in Mexico, providing a world-class customer service experience to Zurich’s internal end users

As part of a regional Zurich support team, you will address ‘break-fix’ incidents, execute end user service requests, and provide end user support for ‘how do I’ queries.

We are looking for a highly motivated individual, who has experience with the Office 365 platform and would like to grow and learn with us

**About your role**
- Work as part of a regional Zurich team providing Level 2 support for the O365 Products around the world
- Deliver the required service in line with all documented service levels and other quality measures
- Accurately document all work performed through Zurich’s Service Now ticketing system including details and outcomes
- Actively provides Office 365 product and technical advice, contributes to the shaping of technical standards and guidelines
- Develop, foster, and maintain highly effective customer interactions
- Engage with key stakeholders to eliminate service failings and offer up solutions to improve the customer experience

**About your Skills and Experience**
- **English language, both verbal and written**:

- 1-2 years of experience working with O365 Products including end user support
- Technical knowledge and understanding of Office 365 Products (Exchange Online, MS Teams, SharePoint, and OneDrive)
- Knowledge of Active directory and Azure
- Experience of working with ServiceNow or similar service management platform
- Experience with PowerShell scripting
- Analytical thinking, problem-solving skills, and team player with strong customer service focus
- ITIL and related products certifications are advantage.

**Who we are**

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

So be challenged. Be inspired. Help us make a difference.



  • Ciudad de México Zurich Insurance A tiempo completo

    Zurich Capability Center is currently hiring a: O365 Junior Support Analyst **Our opportunity** **Office Junior Support Analyst** - Become a part of Office 365 team located in Mexico, providing a world-class customer service experience to Zurich’s internal end users! - As part of a regional Zurich support team, you will address ‘break-fix’...

  • Junior Iam Analyst

    hace 3 meses


    Ciudad de México Nearshore Cyber A tiempo completo

    Junior IAM Analyst **Location**: Mexico City, Mexico We are seeking a talented and enthusiastic Junior IAM Analyst to join our team. As a Junior IAM Analyst, you will assist in the implementation, management, and support of our Identity and Access Management (IAM) solutions. This is an excellent opportunity for an individual with 1 to 3 years of experience...

  • Junior Analyst

    hace 5 meses


    Ciudad de México GFG Holdings A tiempo completo

    GFG Real Estate Asset Management is a premier boutique asset management company deeply committed to delivering exceptional, bespoke services catering to each client’s unique needs. We are seeking a Junior Analyst, for our Commercial Asset Management Mexico City, or Cancun. As a Junior Analyst in our Asset Management team, you will play a crucial role in...

  • O365 Administrator

    hace 1 mes


    MexicoCy,CD-Plaza Polanco, Ciudad de Mexico, Mexico Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...


  • Ciudad de México, Ciudad de México AMEX A tiempo completo

    {"h1": "Product & B2B Insurance Junior Analyst", "p": "At American Express, we're committed to delivering exceptional customer experiences. As a Product & B2B Insurance Junior Analyst, you'll play a key role in driving business growth and innovation.Your responsibilities will include tracking and managing product initiatives, collaborating with...


  • Ciudad de México Draslovka A tiempo completo

    The Draslovka group is looking for an enthusiastic Finance professional to work in our Treasury, Credit Risk Team. The Junior Treasury Analyst will be responsible for keep updated the customer accounts for all legal entities in the group. This position will interact on a frequent basis with the Commercial team to ensure that disputes are promptly resolved...


  • Ciudad de México, Ciudad de México ISL TRANSPORTES SA DE CV A tiempo completo

    About the RoleISL TRANSPORTES SA DE CV is seeking a highly skilled Business Intelligence Analyst Junior to join our team. As a Business Intelligence Analyst Junior, you will play a crucial role in supporting the management and control of accounting and financial operations.Key ResponsibilitiesEnsure that analytical reports are consistent with estimates and...

  • Finance Junior Analyst

    hace 5 meses


    Ciudad de México GFG Holdings A tiempo completo

    GFG Real Estate Asset Management is a premier boutique asset management company deeply committed to delivering exceptional, bespoke services catering to each client’s unique needs. We are seeking a Finance Jr. Analyst in our Asset Management in Mexico City, or Cancun. As a Financial Junior Analyst in our Asset Management team, you will play a crucial role...

  • Financial Analyst Junior

    hace 2 semanas


    Santiago de Querétaro, Querétaro de Arteaga, México Avery Dennison A tiempo completo

    Job SummaryAvery Dennison is seeking a highly motivated and detail-oriented Financial Analyst Junior to join our team. As a Financial Analyst Junior, you will be responsible for preparing financial and business-related analyses and research in areas such as financial and expense performance, rate of return, depreciation, working capital, and investments.Key...


  • Ciudad de México, Ciudad de México Citi A tiempo completo

    Operations Support Analyst Job DescriptionCiti is seeking a highly skilled Operations Support Analyst to join our team. As an Operations Support Analyst, you will play a critical role in providing day-to-day operations support to our clients.Key Responsibilities:Perform business analysis and documentation of client reports and advisoriesProvide regular...


  • Ciudad de México Nearshore Cyber A tiempo completo

    Junior Security Analyst **Location**: Mexico (Remote/Work-from-Home) We are seeking a dedicated and motivated Junior Security Analyst to join our cybersecurity team. As a Junior Security Analyst, you will play a crucial role in supporting security operations, monitoring security events, and assisting in incident response activities. This is an excellent...

  • Junior Financial Analyst

    hace 2 semanas


    Ciudad de México, Ciudad de México SEGULA Technologies A tiempo completo

    About SEGULA TechnologiesSEGULA Technologies is a leading engineering services company that provides high-value-added services to its clients. With a global presence, the company offers a wide range of services, from consulting and technical assistance to project implementation and monitoring.Job SummaryWe are seeking a highly skilled Junior Financial...

  • Junior SOC Analyst

    hace 3 meses


    Ciudad de México Nearshore Cyber A tiempo completo

    Junior SOC Analyst **Location**: Mexico (Remote/Work-from-Home) We are seeking a highly motivated and skilled Junior SOC Analyst to join our dynamic cybersecurity team. As a Junior SOC Analyst, you will be responsible for monitoring and analyzing security events, incidents, and alerts, as well as assisting in the response and mitigation of security...

  • Junior Data Analyst

    hace 3 semanas


    Ciudad de México, Ciudad de México JATO A tiempo completo

    JATO Dynamics is a leading provider of automotive market intelligence, delivering comprehensive and accurate databases of vehicle prices and specifications, as well as industry news and insights.We are currently seeking a detail-oriented and analytical individual to join our Analysis & Reporting team in Mexico City. As a Junior Data Analyst, you will work...

  • Financial Analyst Junior

    hace 2 semanas


    Santiago de Querétaro, Querétaro de Arteaga, México Avery Dennison A tiempo completo

    Job OverviewAbout the Role: We are seeking a highly motivated and detail-oriented Financial Analyst Junior to join our team at Avery Dennison. As a Financial Analyst Junior, you will play a key role in preparing financial and business-related analyses and research in areas such as financial and expense performance, rate of return, depreciation, working...


  • Ciudad de México, Ciudad de México Solera A tiempo completo

    About SoleraSolera is a leading technology company that provides innovative solutions for the automotive and insurance industries.The RoleWe are seeking a highly skilled Junior IT Support Specialist to join our team in Mexico City. As a Junior IT Support Specialist, you will be responsible for providing technical support and assistance to our internal teams...

  • Financial Analyst

    hace 2 semanas


    Ciudad de México, Ciudad de México Idoneus Talent A tiempo completo

    {"h1": "Financial Analyst Job Opportunity at Idoneus Talent", "p": "We are seeking a highly skilled Financial Analyst to join our team at Idoneus Talent in San Luis Potosi. As a Financial Analyst, you will be responsible for supporting month-end activities, collaborating with the business, and ensuring all internal control requirements are...

  • Junior Financial Analyst

    hace 3 semanas


    Ciudad de México, Ciudad de México Segula Technologies A tiempo completo

    About Segula TechnologiesSegula Technologies is a leading engineering services company that provides high-value-added services to its clients. With a global presence, the company offers a wide range of services, including consulting, technical assistance, and project management.Job SummaryWe are seeking a highly skilled Junior Financial Analyst to join our...

  • Senior Analyst

    hace 3 semanas


    Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Position Overview: The Senior Analyst in Application Support is a highly skilled professional role that leverages extensive knowledge to enhance operational techniques and refine processes within the organization. This role requires a comprehensive understanding of how various areas interconnect within the sub-function, as well as the ability to align...


  • Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    Job Summary:We are seeking a highly skilled and motivated Junior Service Desk Analyst to join our Global Service Desk Team at Wyndham Destinations. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal staff and business partners.Key Responsibilities:Provide Level 1 support...