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After Sales Assitant Profile
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Nuestro equipo posventa se encuentra en el corazón de nuestra operación y como un miembro crucial deberás ser apasionado y empático con las situaciones y dificultades que presenten cada uno de nuestros clientes.
Serás miembro de una compañía de origen Suizo y con 15 años de presencia relevante en México.
Si cuentas con más de 2 años de experiência en atención a clientes en marcas premium y/o en el área de posventa, siendo parte de la resolución de problemas vía correo electrónico, teléfono y WhatsApp
Si eres proactivo, te desenvuelves de manera positiva y con sentido de trabajo en equipo.
Si te sientes motivado y muy centrado en la orientación y atención al cliente.
Si eres una persona organizada, con un buen grado de inteligencia emocional y con la disposición de ayudar y aprender.
Forma parte de nuestro equipo, aprende y crece con nosotros.
¿Cuáles serán tus funciones como representante de Attila?
- Atención directa a los clientes que se presenten en nuestras oficinas buscando un accesorio y/o servicio para su reloj.
- Creación y envío de guías de mensajería conforme sean solicitadas por los retailers y/o clientes finales.
- Seguimiento a depósitos, pagos y anticipos con el área de finanzas para obtener la confirmación correspondiente.
- Elaboración de presupuestos con base en el diagnóstico técnico y envío a cliente final o retailer.
- Seguimiento a las órdenes de reparación, seguimiento a cotizaciones de accesorios, solicitudes de información que se reciben diario por correo electrónico, llamada telefónica y WhatsApp.
- Seguimiento puntual de cada orden, llevando registro con fechas de cada parte del proceso en el que se encuentra.
- Seguimiento puntual y constante al estatus de cada orden de reparación para realizar la dispersión de refacciones, ingresar las piezas a mesa de trabajo, dar aviso correspondiente de piezas finalizadas y envío según se requiera.
- Revisión de cada reloj entregado por el área técnica, asegurando que el nível y calidad de la reparación cumpla con los estándares de las marcas y de la empresa.
- Apoyo al área comercial, proporcionando información que requieran sobre alguna orden de reparación.
- Apoyo en inventarios de refacciones, según sea solicitado por el coordinador del área.
- Excelente disposición para trabajar en equipo con los compañeros del departamento y todas las áreas de la empresa para el logro de los objetivos de la misma.
Tipo de puesto: Tiempo completo
Sueldo: $12,000.00 - $14,000.00 al mes
Beneficios:
- Vales de despensa
Tipo de jornada:
- Turno de 8 horas
Escolaridad:
- Bachillerato terminado (Deseable)
Lugar de trabajo: Empleo presencial
Fecha de inicio prevista: 01/10/2024