Call Center Manager

hace 6 días

Tijuana, México USA Vein Clinics A tiempo completo

USA Clinics Group is Hiring

We are looking for an **Insurance Manager** (Operations Manager) with knowledge on Health Insurance Providers (Medical Insurances) from the U.S. and their policies.
- **Responsibilities**:_
- Overseeing the hiring and training of the staff.
- Efficiently managing the insurance department.
- Planning and structuring the department workflow and staffing.
- Monitor all KPI's and improve automation workflow.
- Coordinating with medical staff to ensure that charts are sealed on time.
- Develop SOP's and develop and oversee the training program.
- Collaborate with the US-based counterpart.
- Additional duties as assigned.
- **Requirements**:_
- Bachelor's degree in finance, business administration, health care administration, or related field.
- Proven experience in healthcare.
- Sound knowledge of health insurance providers.
- Strong interpersonal and organizational skills.
- Excellent customer service skills.
- The ability to work in a fast-paced environment.
- **Benefits**:_
- IMSS 100%
- Vacation (after the first year)
- Christmas bonus
- Paid training
- Weekends off
- Mexican Holidays off
- NEGOTIABLE SALARY AND SCHEDULE

Pay: $50,000.00 - $80,000.00 per month

Application Question(s):

- Please include your resume in English.

**Experience**:

- Management: 3 years (required)
- Call Center: 3 years (required)

Work Location: In person

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