IT Operations Manager

hace 2 meses

Ciudad de México Incode Technologies A tiempo completo

We are a leading digital identity company that believes in a future where customers can perform any transaction without friction. We enable banks, fintech, retailers, marketplaces, healthcare systems, government agencies, and many others to provide more secure and delightful experiences to their customers.

Through our flagship suite, Incode Omni, we offer an end-to-end omnichannel identity platform that helps businesses address all of their identity needs, from digital onboarding and know-your-customer (KYC) to omnichannel authentication and more.

We're in the process of rapidly scaling our global but close-knit team and we're looking for leaders who are curious, driven and excited by ownership

**The Opportunity**

As an IT Operations Manager you will take on challenges in the IT space related to provisioning of user access, IT asset inventory management, provisioning, maintenance and support of endpoint devices, establishment of a 24/7 internal IT support function, and solve other varied challenges that can surface as Incode scales.

**Responsibilities**:

- Provide leadership and guidance to the IT Operations team, including "rolling-up your sleeves" and becoming involved in the operation.
- Manage software licensing requirements and negotiation of license costs with our vendors.
- Provisioning endpoint devices to new employees.
- Wiping and re-allocating devices from departing employees.
- Find resourceful and effective ways to deliver endpoint devices to our globally distributed staff.
- Build a team to support these functions and provide 24/7 IT support for Incode employees.
- Automate and accurately maintain an IT asset inventory.
- Support in providing evidence of IT controls to external auditors.
- Manage software license lifecycle.
- Monitor and ensure Internet service is available across Incode's offices.
- Automate user provisioning and deprovisioning.
- Provide IT governance and oversight to ensure business alignment.
- Implement ITIL service management principles and achieve significant service improvements.
- Create and update the processes and procedures for ITSM.
- Ensure adequate documentation is maintained (internally to IT Ops team, and for Knowledge Base)
- Vendor management, management of service documentation/network and service topology.
- Provision and maintain communications technology, such as zoom rooms and zoom licenses.

**Qualifications**:

- Bachelor or degree in Computer Science, IT or relevant field.
- Minimum of 10 years of experience in Infrastructure management and in IT industry.
- Minimum of 5 years of experience as a IT Operations manager.
- Experience using networks and cloud computing.
- Executive communication at all levels.
- Leadership and organizational skills.
- Languages: Advanced English.
- Microsoft Endpoint, Compliance, Security, O365 certifications are a plus
- Mobile Device Management (Intune, JAM, Hexnode) is a plus

**Benefits & Perks**
- Meaningful equity
- Competitive salary
- Travel - yearly sprints
- Benefit allowance for health insurance, life insurance or pension contribution
- Open vacation policy
- Flexible working hours
- Working as part of a global business with a diverse team
- Opportunity to grow from the ground up with a well funded early-stage start-up
- Working closely with passionate and supportive team members

**Our Culture**

Values matter We share a set of core values and want to hear from you if you believe in:

- Customer centric and impactful products
- Working as part of a bright, passionate, and diverse team
- Simplicity
- Quality
- Bias for action
- Integrity
- Empathy
- Courage

Please note - our commitment to keeping our workforce safe and healthy is of utmost importance. We are working remotely for the time being and have switched to an entirely virtual recruitment process. All of our new recruits will be onboarded safely and are provided with all the tools to work effectively from home
- Incode are an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life._

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