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DevOps/service Manager
hace 3 semanas
DevOps/Service Manager
- Mexico City, MX
February 15, 2024
- Support Actuarial Specialists with Risk and ICT Technologies. Technologies will include Igloo, Catastrophe Modelling, Azure SQL Databases, and Azure Virtual Desktops
- Knowledge to resolve technical issues as needed, and/or validate recommended technical solutions.
- Support escalations to ICT and third-party risk analytics suppliers.
- Provide additional US time zone incident support and operational support to proprietary R&A Platform and Risk IQ customer portal.
- Ability to communicate business and technical information across variety of audiences and levels.
- Assist in ensuring defined Application Service Management processes are followed for Incident Management issues, to include internal users and clients.
- Experience with the Azure platform including Azure SQL, Applications Insights, Security Centre and AVDs.
- Competent in facilitating meetings and monitoring action items to completion.
- Excellent analytical, written, and oral communication and collaboration skills
- Customer focused service to handle escalated situations to include clients and users.
- Detail oriented with excellent analytical and problem-solving skills.
- Ability to manage ticketing queues in tools such as Service Now and Jira
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