Corporate Customer Services Executive

hace 3 semanas

Ciudad de México Amex A tiempo completo

**You Lead the Way. We’ve Got Your Back.**

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day
- from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

**How will you make an impact in this role?**

**Then this opportunity is for you.**

**Minimum Qualifications**:

- Flexibility to work 6 hours/ 5 days per week on both day and evening schedules (between the hours of 7:00am and 10:00pm); weekend availability is required.
- Passion for serving customers with proactive solutions that grow relationships.
- Possess ability to efficiently navigate through multiple systems to effectively provide extraordinary customer care. Possess ability to maintain acceptable performance standards, including effectiveness, efficiency, quality and adherence to company policies and practices.
- Exceptional listening and relationship building skills.
- Strong verbal communication skills.
- Proficiency in MS Office environment.
- Successful experience in the service industry is strongly preferred with a passion for building customer loyalty. Some College or equivalent required.
- Experience and ability to negotiate with partners.
- Fluent in English is desirable, not a must.

**“Our objective is to guarantee this is a place where all colleagues are committed, have a voice in the company, and are able to reach their full potential. Because here in AMEX, being yourself matters.”**

**Compensation and Benefits**:

- Direct hire through American Express
- Base Salary
- Excellent performance bonus
- Paid training
- Casual dress code
- 20 Day Christmas bonus
- 11 Vacation days
- 50% Sunday bonus
- 9% Food tickets per month
- 9% Saving funds per month
- $900 Restaurant tickets per month
- Major and minor medical expense insurance
- Offices located in a safe and easy to reach location (located 4 blocks away from San Antonio (line 7) and Mixcoac (line 12) subway stations

**“Our objective is to guarantee this is a place where all colleagues are committed, have a voice in the company, and are able to reach their full potential. Because here in AMEX, being yourself matters.”**
- Alejandro Rojas, Corporate México

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