Ciudad de Mexico Customer Service Representative

hace 2 meses

Ciudad de México CDMX Expeditors A tiempo completo

**Descripción de la empresa**
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

**Descripción del empleo** KEY RESPONSIBILITIES**:
**EXPEDITORS CORE COMPETENCIES**

**Exceptional Customer Service**

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
- This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees)._

**Job Execution**

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

**Reliability**

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

**Collaboration**

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

**Communication**

**Culture**

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

**Personal Growth and Development**

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with mínimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

**AGENT CORE COMPETENCIES**

**Timely and Accurate Billing and Accounting**

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

**Timely and Accurate Data Entry**

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

**Timely and Accurate Shipment Processing**

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.

**MAJOR DUTIES AND RESPONSABILITIES**
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Ocean Export Files and reporting
- Use Global Ocean Export Monitor on a daily basis.
- Ensure documents are timely sent and Shipping notices communicated to overseas and customers
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in Customer SOP
- Meet KPI standards in accordance with the Company’s procedures
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Meets company standards of 52 hours training per year per employee.
- Attend training classes when required.
- Complete mandatory training when required.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Res

  • Customer Service Representative

    hace 1 mes

    Ciudad de México, Ciudad de México EVO Payments Mexico, S. de R.L. de C.V. A tiempo completo

    At EVO Payments Mexico, S. de R.L. de C.V., we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries via various channels, including phone,...

  • Customer Service Representative

    hace 4 semanas

    Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at 1210 Kyndryl Mexico S. de R.L. de C.V. As a Customer Service Representative, you will be the face and voice of our company, helping customers solve their problems every day.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat...

  • Bilingual Customer Service Representative

    hace 3 meses

    Ciudad de México, CDMX JR Consultoria A tiempo completo

    Bilingue Inglés - español Conocimiento y manejo de Nomina Enfoque a la atención y satisfacción de los clientes Consultor de nómina. Customer service representative Tipo de puesto: Tiempo completo Sueldo: $20,000.00 - $30,000.00 al mes Tipo de jornada: - Lunes a viernes Idioma: - Inglés (Obligatorio) Lugar de trabajo: remoto híbrido en 12600,...

  • Customer Service Representative

    hace 4 semanas

    Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at 1210 Kyndryl Mexico S. de R.L. de C.V. As a Customer Service Representative, you will be the face and voice of our company, providing exceptional support to our customers.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatResolve...

  • Customer Service Representative

    hace 4 semanas

    Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    Job Summary We are seeking a Customer Service Representative to join our team at 1210 Kyndryl Mexico S. de R.L. de C.V. As a Customer Service Representative, you will be the face and voice of our company, helping customers solve their problems every day. Key Responsibilities • Provide exceptional customer service and support to our clients •...

  • Customer Service Representative

    hace 4 semanas

    Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a Customer Service Representative to join our team at Kyndryl. As a Customer Service Representative, you will be the face and voice of our company, helping customers solve their problems every day.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatTroubleshoot and resolve customer issues in a...

  • Customer Service Representative

    hace 5 meses

    Ciudad de México Sofvio A tiempo completo

    We are looking for hundreds of **Customer Service Representatives**! Compensation**:USD3 - 5/hourly.** + Overtime pay (1.5x pay rate) + Holiday pay (up to 2x pay rate) Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, and Uruguay...

  • Customer Service Representative

    hace 1 mes

    Ciudad de México, Ciudad de México EVO Payments Mexico, S. de R.L. de C.V. A tiempo completo

    At Global Payments, we're driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. As a Customer Service Representative, you'll play a vital role in helping our customers achieve amazing results.Key ResponsibilitiesRespond to customer inquiries via telephone, email, and chat to provide...

  • Customer Service Representative

    hace 1 mes

    Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a Customer Service Representative to join our team at Kyndryl. As a Customer Service Representative, you will be the face and voice of our company, helping customers solve their problems every day.You will work with back-office teams to handle escalations and provide interactive solutions to customers through chat, email, and MS...

  • Customer Service Representative, Mexico

    hace 4 semanas

    Ciudad de México, Ciudad de México United Airlines A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team in Mexico. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Communicate with customers regarding fares, rates,...

  • Customer Service Representative

    hace 4 semanas

    Ciudad de México, Ciudad de México Motorola Solutions A tiempo completo

    **Job Summary**:We are seeking a skilled Customer Service Representative to join our team at Motorola Solutions. As a Customer Service Representative, you will be responsible for handling inbound calls and resolving complex customer issues related to vehicle recovery and repossession. Your primary goal will be to provide exceptional support to our valued...

  • Customer Service Representative, Mexico

    hace 1 mes

    Ciudad de México, Ciudad de México United Airlines A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team in Mexico. As a key member of our contact center, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a seamless travel experience.Key ResponsibilitiesCommunicate with customers regarding fares, rates,...

  • Customer Service Representative

    hace 5 días

    Ciudad de México, Ciudad de México iQor A tiempo completo

    About this Role: We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. Key Responsibilities: As a Customer Service Representative, you will be responsible for handling inbound calls from customers, providing them with exceptional service, and resolving their issues in a timely and professional...

  • Customer Service Representative

    hace 1 mes

    Ciudad de México, Ciudad de México Empleando Mexico A tiempo completo

    Job Opportunity in Cancun, MexicoEmpleando Mexico is seeking a highly skilled and motivated individual to join our team as a Bilingual Customer Service Executive in Cancun, Quintana Roo.Key Responsibilities:• Provide exceptional customer service and support to clients in a call center environment• Manage customer requests and resolve issues in a timely...

  • Bilingual Customer Service Representative

    hace 3 meses

    Ciudad de México, CDMX Percepta International A tiempo completo

    Bilingual Customer Service Representative MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Representative (English/Spanish) **working on-site in **Mexico City**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the...

  • Customer Service Representative

    hace 1 mes

    Ciudad de México, Ciudad de México AIG A tiempo completo

    Customer Service RepresentativeAIG Travel GuardAs a Customer Service Representative, you will play a vital role in ensuring our clients receive exceptional support when traveling abroad. Your fluency in Spanish and English will enable you to communicate effectively with clients, providing them with accurate information and assistance when...

  • Customer Service Representative

    hace 3 semanas

    Ciudad de México, Ciudad de México Bosch A tiempo completo

    Job Summary     Customer Service Representative needed to perform various tasks related to order management, customer support, and logistics coordination. The ideal candidate will have strong communication skills, experience in logistics areas, and knowledge of SAP and Microsoft Office.     Key Responsibilities     • Create order requests after...

  • Customer Service Representative

    hace 4 semanas

    Ciudad de México, Ciudad de México Flex Ltd A tiempo completo

    At Flex Ltd, we're looking for a skilled Customer Service Representative to join our team in Ciudad Juarez, North Site. As a key member of our operations team, you'll play a vital role in delivering exceptional customer service and driving business growth.The ideal candidate will have a strong background in customer communication, analytical skills, and...

  • Bilingual Customer Service Representative

    hace 2 meses

    Ciudad de México, CDMX TTEC A tiempo completo

    Bilingual Customer Service Representative - Spanish-English **Bilingual Customer Service Representative - Spanish-English** **Breaking News: TTEC obtained the “Great Place to Work” certification in Mexico.** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Bilingual Customer Service...

  • Customer Service Representative

    hace 6 meses

    México Wego Chemical Group A tiempo completo

    Wego Chemical Group is an international importer, supplier, and distributor of chemicals and raw materials. We are an established player in the international commercial chemical markets, providing companies in the developed world with supply chain solutions emanating from around the world, primarily the Far East. Our team has been operating for over 45...