Customer Service Representative, Mexico

hace 3 semanas

Ciudad de México, Ciudad de México United Airlines A tiempo completo

We are seeking a highly skilled Customer Service Representative to join our team in Mexico. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:
  • Communicate with customers regarding fares, rates, schedules, and travel documents in a clear and courteous manner.
  • Resolve customer conflicts and concerns in a fair and efficient manner.
  • Arrange for ticketing and other special services as required.
  • Notify customers of flight irregularities and changes in schedules.
  • Assist company employees in arranging business and personal travel plans.
  • Operate computer terminal equipment to access, input, and retrieve information.
  • Sell consultatively and provide excellent customer service.

This is a challenging and rewarding role that requires strong communication and problem-solving skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

Requirements:
  • High School Diploma, GED, or equivalent required.
  • Fluency in English and Spanish (written and spoken) is essential.
  • Must be at least 18 years of age.
  • Must be flexible to work all shifts and be available 7 days a week, including holidays and weekends.
  • Must have a valid US Visa and Passport.
  • Must be legally authorized to work in Mexico for any employer without sponsorship.
  • Successful completion of interview required to meet job qualification.
  • Reliable, punctual attendance is an essential function of the position.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

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