Operations Manager
hace 3 semanas
**Purpose**:
Manage Visa Application Unit, ensuring efficiency, compliance, and profitability while fostering consulate relationships.
**Responsibilities**:
- Oversee unit operations, profitability, and target achievement.
- Develop consulate relationships and ensure compliance with SLAs.
- Drive staff efficiency and productivity.
- Implement process enhancements and new rollouts.
- Control budgets and resources.
- Conduct staff training and mentorship.
- Ensure security and adherence to environmental policies.
**Key Performance Indicators**:
- Productivity
- Customer satisfaction
- Timely & accurate data entry
- Meeting revenue targets
- SLA adherence
- Staff training and satisfaction
- Incident management and RCA completion
- Website maintenance and project completion
**Interactions**:
- External: Clients, vendors, applicants
- Internal: Departments, operations managers, corporate office
**Qualifications**:
- Graduate with 5-9 years experience in Travel or Service industry.
- Proficient in MS Office, adaptable, and innovative.
**Competencies**:
- Entrepreneurship
- Quality orientation
- Team collaboration
- Communication
- Leadership
**Additional**:
**Advanced English level is mandatory**
**We offer**:
- Excellent salary compensation
- Private medical insurance
- Law benefits
- Annual performance-based bonus
Sueldo:
No mostrado por compañía
Categoría:
Manufactura - Producción - Operación
Subcategoría:
Administración de operaciones
Localidad:
México-Ciudad de México
Sector:
Servicios
Giro:
Servicios de Outsourcing, Head Hunter y Consultoría en R.H. (Servicios)
Tipo de contratación:
Tiempo completo - Permanente
Número de oferta:
18208030
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