Operations Manager

hace 3 semanas


Ciudad de México Manpower Mexico A tiempo completo

**Purpose**:
Manage Visa Application Unit, ensuring efficiency, compliance, and profitability while fostering consulate relationships.

**Responsibilities**:

- Oversee unit operations, profitability, and target achievement.
- Develop consulate relationships and ensure compliance with SLAs.
- Drive staff efficiency and productivity.
- Implement process enhancements and new rollouts.
- Control budgets and resources.
- Conduct staff training and mentorship.
- Ensure security and adherence to environmental policies.

**Key Performance Indicators**:

- Productivity
- Customer satisfaction
- Timely & accurate data entry
- Meeting revenue targets
- SLA adherence
- Staff training and satisfaction
- Incident management and RCA completion
- Website maintenance and project completion

**Interactions**:

- External: Clients, vendors, applicants
- Internal: Departments, operations managers, corporate office

**Qualifications**:

- Graduate with 5-9 years experience in Travel or Service industry.
- Proficient in MS Office, adaptable, and innovative.

**Competencies**:

- Entrepreneurship
- Quality orientation
- Team collaboration
- Communication
- Leadership

**Additional**:
**Advanced English level is mandatory**

**We offer**:

- Excellent salary compensation
- Private medical insurance
- Law benefits
- Annual performance-based bonus

Sueldo:
No mostrado por compañía

Categoría:
Manufactura - Producción - Operación

Subcategoría:
Administración de operaciones

Localidad:
México-Ciudad de México

Sector:
Servicios

Giro:
Servicios de Outsourcing, Head Hunter y Consultoría en R.H. (Servicios)

Tipo de contratación:
Tiempo completo - Permanente

Número de oferta:
18208030



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