O2c Specialist

hace 7 meses

México ABB A tiempo completo

**O2C Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Responsible for the efficient and effective operational management of account receivables process aaccording to global policy and direction from Order to Cash Global Team. Following up on customers’ accounts, providing assistance to the business and ensuring accurate tracking and processing of Order to Cash transactions. Support the Customer, Business and Sales.

**This position reports to**:
Accounting & Reporting Mgr-Receivable

**Your responsibilities**:

- Supporting part of portfolio of 8+ countries with more than 130 thousand customers.
- Collaborating closely with your customers and other relevant stakeholders to ensure that they stay informed, maximizing customer satisfaction.
- Presenting strong knowledge in Order to Cash process, understanding the differences of the country specifics across the organization.
- Participate in Collection sessions with the Business, Controlling, Credit Risk Management and Country/Cluster Credit Managers.
- Liaising with Internal and External Stakeholders (Front Office/Business/3rd Party Customers located globally).
- Conducting monthly review of customers’ accounts for countries in scope.
- Interacting with Business and Sales team on customers’ accounts receivable issues.
- Monitoring compliance to Global Policies.
- Close communication with external customers, related to Accounts Receivables: Overdues, Disputes, Payment Information, and other inquiries.
- Close cooperation with Process Specialist to implement new tools, systems, etc.

**Your background**:

- Master’s/bachelor’s degree in Finance, Banking, Accounting or Financial Audit.
- Minimum 3 year experience in accounts receivables, acting as O2C Senior Specialist or similar role in a global organization.
- Strong analytical, interpersonal and communication skills, Customer service and problem resolution experience.
- An ability to cooperate in a dynamic and learning environment, to develop good relationship with external customers, Business and other supporting teams.
- High level of accuracy and attention to details, pro-active and “can do” attitude.
- Proficiency in business English; use in global hub environment.
- Continuous Improvement mindset and experience in developing cash & collection process.
- A knowledge of SAP4HANA will be an asset, FSCM module and Autobank will be an asset.

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