O2c Specialist

1 of the five Service Centers worldwide is based in Mexico with +1395 employees & +50 countries' scope. As a Diverse & Inclusive company, we are positioned in the Number 10th of Top Companies Rankings of places to work. Contributing +450 Million Dollars in the growth domestic product (GDP) & generating +7000 employees directly & indirectly, our passion is to help patients improve and extend their lives. Have you imagined all the work done before a patient can take his treatment?

Your responsibilities include, but not limited to:

- Bring support to the different Business Units (BUs) that Order Management (OM) provides services (Pharma, Oncology & Sandoz)
- Manage and control order management processes reception, capture, follow-up and resolution of incidents related to order processing and issuance of Financial and Operational Credit Notes in PEP and SHAPE
- Support to Internal and External customers of the different BUs that OM attends (Key Interactions) as well as to wholesalers and several customers
- Generate and analyse different kinds of reports (Cockpits, Billing, Cut Sales, Orders Processed, Pending Report, Denied Report, etc.) that contribute to the follow-up of the operation and decision-making
- Ability to challenge the Quo status to standardize and streamline processes according to the guidelines established by Novartis aimed to optimize time and resources that could generate savings to the company
- Collaboration in local and global projects on process improvements Administration and control of 3 Way Match (reporting and digital archive)

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**
- Bachelor Degree Business Administration, Finance, Economics, Marketing, IT.
- At least 3 years’ experience in order management and knowledge of supply chain, logistics and finance
- English (intermediate - advanced)
- Ability to profile customers and partner with customer Analysis & synthesis of business information Problem solving
- Desirable to have knowledge of direct sales to government process
- Knowledge of SAP (SD module)

You'll receive:
A total compensation package that includes a competitive salary, performance bonus, learning platforms, pension plan, major medical expenses, flexible working environment, global employee recognition scheme, flexible benefits, parental leave, collaborative and empowered culture, development opportunities and so much more.

Why consider Novartis?

769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying

Imagine what you could do here at Novartis

**Division**

CTS

**Business Unit**

FRA OPERATIONS NBS

**Country**

Mexico

**Work Location**

Distrito Federal

**Company/Legal Entity**

NOV CORPORATIVO MEX

**Functional Area**

Audit & Finance

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

Yes